Philips Technical Program Manager in Alpharetta, Georgia

Competencies

The individual will need to perform or have the following tasks/skill sets:

• Conduct regular calls with the customer organization and supporting Technical Analysts/Consultants as needed to provide status updates, action plans, and risk mitigation strategies related to the data integration project. Manage and address customer inquires and escalations related to interfacing and data quality.

• Collaborate closely with Technical Services team members to ensure timely and quality deliverables are completed for customer integration projects.

• Collaborate closely with Program Manager (Program Services) to ensure data integration activities align and support the customer’s project goals.

• Understand data files of various formats (delimited, HL7, CCD(A), X12 837) and provide meaningful feedback to third-party vendor and customer to drive resolution of identified issues.

• Serve as the subject matter expert for the customer and Program Manager on the “healthcare data landscape” and proactively provide recommendations and solutions to drive a successful integration.

• As needed, write custom SQL to research and analyze data received via interface.

• Recognize standard (LOINC, SNOMED, ICD9, CPT, etc.) and non-standard, custom terminologies common in healthcare data sources. Serve as the subject matter expert on common usage of these standards in healthcare data sources and their usage within Wellcentive.

• Articulate requirements and participate in testing as needed with interface development team for any needed interface configuration enhancements and issue fixes.

• Document final interface configuration specifications for distribution to internal and external teams.

• Assist technical support and data quality teams with customer communications related to complex technical issues or projects.

• Mentor and provide training for Technical Analysts specifically around customer and project management strategies.

Required Qualifications

• Bachelor’s degree or equivalent experience.

• 1-2 years SQL experience in any RDBMS platform.

• Experience with ETL processing.

• Passion for customer service, problem solving, and developing creative solutions.

• Ability to write and communicate clearly to technical and non-technical audiences.

• Ability to serve as an authority for healthcare data integration strategies and project planning.

• Experience in healthcare industry.

• Experience with HL7 2.x, CCD/CCDA, X12, and other standards.

• Familiarity with clinical terminologies (ICD, CPT, LOINC, SNOMED, HCPCS).

• Experience with clinical analytics, medical informatics, or quality measures.

In this role, you have the opportunity to

Be a part Philips Wellcentive, a leader in population health that helps customers provide care management for more than 30 million patients and achieve more than $500 million annually in value-based revenue.

You are responsible for

Team members in this position possess strong analytical, problem solving, and technical communication skills. This role requires great attention to detail, the initiative to manage several concurrent projects, and the ability to learn new and evolving formats and interfacing standards. A passion for all things data related and customer service is a must to thrive in this role. The Technical Program Manager works with the customer organization to develop a data integration strategy and manage all aspects of the integration including interface implementation and ongoing data quality activities.

  • Conducting regular calls with the customer organization and supporting Technical Analysts/Consultants as needed to provide status updates, action plans, and risk mitigation strategies related to the data integration project. Managing and addressing customer inquiries and escalations related to interfacing and data quality.

  • Collaborating closely with Technical Services team members to ensure timely and quality deliverables are completed for customer integration projects.

  • Collaborating closely with Program Manager (Program Services) to ensure data integration activities align and support the customer’s project goals.

  • Understanding data files of various formats (delimited, HL7, CCD(A), X12 837) and provide meaningful feedback to third-party vendor and customer to drive resolution of identified issues.

  • Serving as the subject matter expert for the customer and Program Manager on the “healthcare data landscape” and proactively providing recommendations and solutions to drive a successful integration.

  • As needed, writing custom SQL to research and analyze data received via interface.

  • Recognizing standard (LOINC, SNOMED, ICD9, CPT, etc.) and non-standard, custom terminologies common in healthcare data sources. Serving as the subject matter expert on common usage of these standards in healthcare data sources and their usage within Wellcentive.

  • Articulating requirements and participating in testing as needed with interface development team for any needed interface configuration enhancements and issue fixes.

  • Documenting final interface configuration specifications for distribution to internal and external teams.

  • Assisting technical support and data quality teams with customer communications related to complex technical issues or projects.

  • Mentoring and providing training for Technical Analysts specifically around customer and project management strategies.

You are a part of

Built from the ground up to help customers improve clinical, financial and human outcomes, Wellcentive’s population health management technology is cloud-based, scalable, and customized to meet the needs of providers, health organizations and payers. Wellcentive’s technology, insight and services help care teams measure and report performance and implement actionable workflow to drive value-based reimbursement and the transition from volume to value. Wellcentive has gained recognition as a leader in population health management in reports recently released by IDC Health, KLAS and Chilmark. Wellcentive aggregates data from more than 3,000 interfaces, and its solutions improve outcomes for over 23 million lives.

You will report directly to the Director of Services within Philips Wellcentive Business Innovation Unit (BIU). The Wellcentive team is part of Philips Population Health Management (PHM) division.

To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree or equivalent experience.

  • 1-2 years SQL experience in any RDBMS platform.

  • Experience with ETL processing.

  • Passion for customer service, problem solving, and developing creative solutions.

  • Ability to write and communicate clearly to technical and non-technical audiences.

  • Ability to serve as an authority for healthcare data integration strategies and project planning.

  • Experience in healthcare industry.

  • Experience with HL7 2.x, CCD/CCDA, X12, and other standards.

  • Familiarity with clinical terminologies (ICD, CPT, LOINC, SNOMED, HCPCS).

  • Experience with clinical analytics, medical informatics, or quality measures.

Qualifications (Not Required, Highly Desired)

  • Familiar with Agile development methodology.

  • Software programming and scripting skills.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

In return, we offer you

At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Named one of the Top 50 Happiest Companies in America in 2013, we enable our employees to create a legacy in life through their work and support their development through people centric learning, total rewards and personalized development planning programs.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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