Philips Technical Service Project Manager in Alpharetta, Georgia
We challenge you to embrace the fast-pace, challenging work ahead for this Technical Service Project Manager. This person should possess strong organization and communication skills as this role requires great attention to detail, the initiative to manage several concurrent projects, and the ability to work efficiently across multi-functional teams within the organization. You should have a passion for Philips’ Wellcentive organization and customer service is a must to thrive in this role. The Technical Project Manager deliverables support task management tracking, resource planning, and SLA achievement within the Technical Services team. This role also serves as the owner for relationships between Wellcentive and Payer partners that receive customer data from Wellcentive.
The individual will need to perform or have the following tasks/skill sets:
Conduct weekly meetings with Technical Services team members to update interface project plans and ensure time input is complete. Collaborate closely with Technical Services team members to ensure timely and quality deliverables are completed for customer integration projects.
Owner of daily technical task triage and assignment throughout team
Conduct regular meetings with Director, Services Operations to review resource availability and interface project slotting recommendations.
Serve as the owner for ensuring all new contracted work is entered into tracking system and all new projects are assessed for readiness prior to resource assignment.
Serve as the owner for management of Technical Services process documentation including project plans, technical task workflows, SLAs, and Confluence hierarchy.
Have familiarity with various formats (delimited, HL7, CCD(A), X12 837) and provide accurate and meaningful resource need projections specific to project type.
Conduct regular meetings with Payer partners to provide status of ongoing projects and pursue initiatives to improve data submission and customer value from outbound payer data feeds.
Track all ongoing outbound interface implementations and closely manage development and management of new outbound data feeds.
Manage and address customer escalations related to their outbound data feeds.
Manage payer knowledge base documentation.
Remain informed of current status of outbound interface development testing and approve releases as ready for production.
Maintain proficiency in commercial payer incentive programs, measures, and supporting data.
You will report directly to the Director of Implementation Services in Philips Wellcentive Business Innovation Unit (BIU). The Wellcentive team is part of Philips Population Health Management (PHM) division. This position sits in Alpharetta, GA.
Built from the ground up to help customers improve clinical, financial and human outcomes, Wellcentive’s population health management technology is cloud-based, scalable, and customized to meet the needs of providers, health organizations and payers. Wellcentive’s technology, insight and services help care teams measure and report performance and implement actionable workflow to drive value-based reimbursement and the transition from volume to value. Wellcentive has gained recognition as a leader in population health management in reports recently released by IDC Health, KLAS and Chilmark. Wellcentive aggregates data from more than 3,000 interfaces, and its solutions improve outcomes for over 23 million lives.
Here at Philips WE ARE Working Together for a Better Tomorrow:
Philips' dedication to enriching lives is reflected in our company, our solutions, and a commitment to our people. Philips products lead to improved healthcare, faster diagnosis and better patient outcomes. Philips employees change lives every day.
We offer you the opportunity to personally contribute to Philips’ achievement of growth objectives and ambition to improve the lives of 3 Billion people a year by 2025.
We are looking for
The successful candidate will possess the following knowledge, skills education and experience:
Bachelor’s degree or equivalent experience.
1-2 years customer or client management experience
Exceptional communication and organizational skills.
Passion for customer service, problem solving, and developing creative solutions.
Ability to drive consensus in multi-functional team environments.
Experience working in teams.
Additional Qualifications (Not Required, Highly Desired)
Familiar with Agile development methodology.
Familiar with Atlassian suite including Confluence and JIRA.
Experience in healthcare industry.
Experience with project coordination/management.
Experience with payer data integration projects
Familiarity with clinical terminologies (ICD, CPT, LOINC, SNOMED, HCPCS).
Experience with clinical analytics, medical informatics, or quality measures.
Call to Action / Contact
Find out more info about Philips at www.philips.com/na/careers .
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.