Philips Technical Support Engineer 3 in Alpharetta, Georgia

Technical Service/Support

In this role, you have the opportunity to

Support Philips customers as Technical Support Engineer providing phone and e-mail support to end-users and administrators of Philip’s Xcelera Cardio PACS imaging system. You will competently and quickly determine problem resolution using available tools and knowledge of the Philips system to provide the highest level of customer satisfaction.

You are responsible for

  • Technical support for Philips’ Xcelera Cardio PACS system

  • Troubleshooting Windows operating system issues quickly and effectively

  • Troubleshooting hardware issues quickly and effectively

  • Troubleshooting TCP/IP and general networking problems with customers

  • Working structurally and according to published procedures and work instructions

  • Documenting all actions taken during problem resolution in appropriate internal tracking systems

  • Ensuring warm "hand-off" of hot issues and customer escalations

  • Timely escalation of customer issues for evaluation and action by higher level support

  • Working with minimal supervision to determine methods and procedures for new assignments without assistance

You are a part of

Philips' dedication to enriching lives is reflected in our company, our solutions, and a commitment to our people. Philips products lead to improved healthcare, faster diagnosis, and better patient outcomes. Philips employees change lives every day.

To succeed in this role, you should have the following skills and experience

  • Associate’s degree or 3+ years in related IT field required

  • Bachelor’s degree preferred in one of the following disciplines: Computer Science, IT, or other relevant disciplines.

  • 3 + years of related experience (i.e. technical support)

  • Good working knowledge of SQL and database tools

  • Good working knowledge of TCP/IP networking skills

  • Ability to ascertain urgency of support request

  • Capability to excel in a high performing team environment

  • Effective and professional customer communications both verbal and written

  • Ability to troubleshoot Windows Server / Workstation issues both Hardware and Software

  • VMware knowledge preferred

In return, we offer you

Opportunity to work and advance in a world-class company, continually improving your technical and customer support skills, and help improve peoples’ lives daily.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.