Philips Product Configuration Specialist in Andover, Massachusetts01810

Product Configuration Specialist

Job Posting

As a Product Configuration Specialists, it will be your responsibility to provide pre-sales technical support to the Philips Account Manager and Account Specialist to achieve accurate and timely configurations that meet our customer’s current install base and future needs; this will include but be limited to Budgetary quotations, Formal Quotes and RFQ/tenders. Work closely with sales, service and operations teams to play an integral support role in the pre-sales process to help achieve sales productivity. You will focus on preparing sales quotes utilizing your knowledge of product configuration, contracts or agreements language, pricing and discounting, company policies, compliance standards and sales processes. In addition, you will be responsible for obtaining all approvals and documentation required to process a formal customer quote.

Assist in communication and management of the pre-sales process with the field sales organization to ensure quotes are placed quickly and efficiently.

Areas of Responsibility

Strong technical configuration knowledge of Ultrasound, Monitoring or Imaging medical equipment products:

Ability to learn and understand complex product knowledge and solutions across several business lines

Demonstrated ability to explain and configure medical device solutions

A working knowledge of hospital departments and service lines

Analyze proposed quote changes and asses compatibility. Be able to suggest compatible changes taking into consideration the customer needs and wants

Provide detailed and robust product, solutions and software knowledge support to field sales

Responsible for planning, version control, status tracking, and building product quotes

Ability to provide field sale in pricing strategy, promotion positioning, configuration management

Ability to learn and understand capital equipment terms and conditions

Demonstrated ability to consistently achieve productivity targets

Excellent time management and organizational skills

Requires extreme attention to detail and accuracy

Excellent verbal and written communications skills are required

Advanced knowledge of the Windows Environment

Ability to self-motivate and follow a task to completion

Ability to collaborate across the organization to support the development and dissemination of business processes that promote execution of a robust configuration and quote that exceeds the customers expectation

Strong analytical and problem solving skills

Able to work in a dynamic work environment which will from time to time include non CPQ tasks/projects

Strong team player. Desire and ability to succeed in various situations, including both planned and unexpected situations.

Ability to adapt and adjust as needed to obtain what is best for both the customer and company

Requirements

Bachelor’s degree with 1-5 years of healthcare experience preferably in medical capital equipment

2-3 years of experience in customer service

Sales background a plus

Expert knowledge of at least one current product for basic applications and one advanced application on Philips equipment is preferred.

Strong knowledge of competitive offerings; knowledge of customers’ clinical environments.

Strong knowledge of Sofon/Siebel applications and/or other quoting applications

Agile thinker possessing creativity, curiosity, problem solving and critical thinking skills

Independent thinker who is persistent, resourceful, and resilient

Able to work in an ambiguous environment with complex undocumented business logic and data flow

Comfortable and able to thrive in a matrixed organization

Open and adaptable to new responsibilities, different perspectives, ideas, and people.

Excellent written and verbal communication skills

In this role, you have the opportunity to

Play a pivotal role within our Patient Monitoring group, working closely with sales and other cross-functional teams to prepare product configurations and sales quotes. This is a high-visibility and impactful role that offers you the chance to learn many aspects of the Philips business.

You are responsible for

  • Providing pre-sales technical support to the sales team to achieve accurate and timely configurations that meet our customers’ needs

  • Handling budgetary quotations, formal quotes and RFQ/tenders

  • Working closely with sales, service and operations teams to play an integral support role in the pre-sales process to help achieve sales productivity.

  • Preparing sales quotes utilizing knowledge of product configuration; contracts or agreements language; pricing and discounting; company policies; compliance standards and sales processes.

  • Obtaining all approvals and documentation required to process a formal customer quote.

  • Assisting in communication and management of the pre-sales process with the field sales organization to ensure quotes are placed quickly and efficiently.

In return we offer you

The opportunity to take your career to the next level in a world leading organization that is backed by a stable 120 year legacy of innovation. Here, you’ll go as far and as wide as you aspire. We make sure of it through support of a formal development planning process, as well as countless opportunities to expand your knowledge and skill set through resources such as the Learning@Philips program, tuition reimbursement and/or mentor relationships.

To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree with 2+ years of healthcare experience preferably in medical capital equipment

  • Strong technical configuration knowledge of patient monitoring medical equipment products strongly preferred

  • Ability to learn and understand complex product knowledge and solutions across several business lines

  • 2+ years of experience in customer service, Sales background a plus

  • Strong knowledge of Sofon application and/or other quoting applications

  • Agile thinker possessing creativity, curiosity, problem solving and critical thinking skills

  • Independent thinker who is persistent, resourceful, and resilient

  • Able to work in an ambiguous environment with complex undocumented business logic and data flow

  • Comfortable and able to thrive in a matrixed organization

  • Open and adaptable to new responsibilities, different perspectives, ideas, and people.

  • Excellent written and verbal communication skills; excellent time management and organizational skills; extreme attention to detail and accuracy.

You are a part of

Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. Headquartered in the Netherlands, Philips' health technology portfolio generated 2015 sales of EUR 16.8 billion and employs approximately 69,000 employees with sales and services in more than 100 countries. News about Philips can be found at www.philips.com/newscenter .

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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