Philips Sales & Market Specialist in Andover, Massachusetts
Sales & Market Specialist
Provide support to account managers and sales specialists for assigned products, systems or services and/or geographies. This role has significant impact on sales productivity and efficiency. Support, offload and drive key processes that enable the sales teams to focus their attention on customer relationships and maximize order intake.
Work collaboratively with sales organization to ensure:
Single point of contact and “go to” resource for sales teams pre-quote and post-sales support
Evaluate processes and ensures completion of discount requests. Escalates for proper approval and ensures discount requests are concise and comprehensive, process is efficiently tracked, and approver’s questions are addressed promptly
Evaluate processes and efficiently escalates Change Order requests
Differentiate commercial versus service escalations and ensure that service escalations are routed to service organization
Evaluate, logs, tracks and drives to closure Commercial escalation issues into the OneEMS and MakeRight tool
Through understanding of organization and business, identify and mobilize appropriate resources
Liaison between sales team and site visit team to coordinate efficient and professional site visits that help Philips when VOC positioning
Attend the Sales meetings in support of their assigned geographies
Follow escalation procedures to ensure 100% customer satisfaction
Participate in the development and continual improvement of sales processes and tools
Manage commitments and expectations effectively to ensure 100% customer satisfaction
We Are Looking For:
Bachelor’s degree or equivilant experience
5 - 9 years in related field preferably in high tech or healthcare/med-tech solutions business
Knowledge of etC02 (gas monitoring), jaundice, or feeding products a plus
Extensive knowledge of Imaging Systems sales processes including sales operations associated systems (SAP, Siebel, DAS, Make Right; Salesforce.com a plus.
Proven communication skills and ability to influence colleagues and customers
Collaborative mindset to work with cross-section of sales, and service resources. Strong customer service mentality.
Product technical, clinical and market expertise
Contributes to high performing team dynamics by being a peer leader
Well-developed interpersonal skills amongst peers, management and customer leadership
Takes lead in the resolution of complex customer issues and works diligently to resolve them in a timely manner.
Strong organizational and time management skills
Ability to look at complex tasks in creative and effective ways
Ability to handle and prioritize competing high priority tasks
25% travel required
- Philips is a leading health technology company focused on improving people’s health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. Headquartered in the Netherlands, Philips posted 2015 sales of EUR 16.8 billion and employs over 70,000+ employees with sales and services in more than 100 countries. News about Philips can be found at www.philips.com/newscenter .
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.