Philips Sales Support Engineer- Patient Monitoring (Andover, MA) in Andover, Massachusetts

Work collaboratively with the North American Field Organization and internal Philips customers to ensure:

 Field support for Patient Monitoring, Resuscitation products, DECG product line, IEM and SureSigns,

 Technical consultant to the field pre & post sales activities

 Product, option & configuration compatibility

 Product application

 Versioning compatibility

 Quote review as needed

 Technical support for New Product Introduction Process

 Price file preparation for internal systems such as MBQS, Sofon, and price files

 Technical consultants and support for major trade show support

 Product training

 Support of assigned products in Customer Visit Center including visits requiring customized configurations

 Product documentation review for product marketing team (i.e. sales and ordering guides, TDS).

 Computer Based Training review for service and technical marketing team

 Support to proposal team for RFP/ RFI responses.

 Source for market data in from field

 Big deal technical consultants

 Product fair support

 Support of remote

 Interdepartmental resource as for BU, campaign management, supplies, response center and service organization.

 Support of field demo tools including remote access by the field for customer presentation.

CRITICAL LINKAGES

 Customer Service Organization

 Sales Team

 Market Support Team

 Fulfillment Center

 Product Marketing

 Technical Product Support

 Field Support

 STEP Team

REPORTING RELATIONSHIPS

 Reports to: Market Support Leader

SKILLS

 Proven communication skills

 Technical aptitude

 Collaborative mindset to work with cross-section of sales, and service resources

 Product technical, clinical and market expertise

 Contributes to high performing team dynamics by being a peer leader

 Well-developed interpersonal skills amongst peers, management

 Takes lead in the resolution of complex customer issues and works diligently to resolve them in a timely manner.

 Strong organizational and time management skills

 Ability to handle and prioritize competing high priority tasks

EXPERIENCE REQUIRED

 Bachelor’s degree or equivilant

 0 - 4 years preferably in high tech or healthcare/med-tech solutions business

GRADING CRITERIA

 Complexity of products/customer segments: High

PERFORMANCE METRICS

 Accuracy of information they provide to internal Philips customers

 Meeting time lines for assigned projects

 Adherence to escalation policies and procedures is within expectations

 Orders

Your Challenge:

Provide technical support and integrated activities for assigned products, systems and services to the North America Field Organization. This role has significant impact on pre and post sales productivity, effectiveness and the business metrics of Patient Monitoring and DECG.

Your Responsibilities:

Work collaboratively with the North American Field Organization and internal Philips customers to ensure:

  • Field support for Patient Monitoring, Resuscitation products, DECG product line, IEM and SureSigns

  • Technical consultant to the field pre & post sales activities

  • Product, option & configuration compatibility

  • Product application

  • Versioning compatibility

  • Quote review as needed

  • Technical support for New Product Introduction Process

  • Price file preparation for internal systems such as MBQS, Sofon, and price files

  • Technical consultants and support for major trade show support

  • Product training

  • Support of assigned products in Customer Visit Center including visits requiring customized configurations

  • Product documentation review for product marketing team (i.e. sales and ordering guides, TDS).

  • Computer Based Training review for service and technical marketing team

  • Support to proposal team for RFP/ RFI responses.

  • Source for market data in from field

  • Big deal technical consultants

  • Product fair support

  • Support of remote

  • Interdepartmental resource as for BU, campaign management, supplies, response center and service organization

  • Support of field demo tools including remote access by the field for customer presentation

Your Profile:

  • Bachelor’s degree or equivalent

  • 2+ years preferably in high tech or healthcare/med-tech solutions business

  • Proven communication skills

  • Technical aptitude

  • Collaborative mindset to work with cross-section of sales, and service resources

  • Product technical, clinical and market expertise

  • Contributes to high performing team dynamics by being a peer leader

  • Well-developed interpersonal skills amongst peers, management

  • Takes lead in the resolution of complex customer issues and works diligently to resolve them in a timely manner.

  • Strong organizational and time management skills

  • Ability to handle and prioritize competing high priority tasks

Our Offer:

Here at Philips WE ARE Working Together for a Better Tomorrow:

Philips' dedication to enriching lives is reflected in our company, our solutions, and a commitment to our people. Philips products lead to improved healthcare, faster diagnosis and better patient outcomes. Philips employees change lives every day.

Enjoy endless opportunities to learn, and develop your career in the directions to which you aspire. Philips Healthcare is a place where you will work with others whose far-reaching ideas and accomplishments have impacted over 200 million lives already. Please help us determine what’s next. Your ideas and ability to deliver will help to transform the future of healthcare, and allow you to create your own legacy.

Thanks to our employees, we are at the forefront of the Healthcare industry. Healthcare providers, backed by our many market leading solutions, are able to diagnose confidently, improve care, and increase the quality of life for patients across North America each and every day. For more information about Philips, please join our Talent Network on LinkedIn or follow us on Twitter at @PhilipsJobsNA.

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance

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