Philips Sr. Collection Specialist in Andover, Massachusetts

  • Execute the Collections and queries/disputes/deductions function according to a clear policy in terms of efficiency (priority setting, to do lists, shared customers, registration and follow up) and effectiveness (minimize over dues and disputes).

  • Meets or exceeds targeted quantitative KPI targets.

  • Organizes, supports and develops accounts receivable/collection processes.

  • Follows and maintains an effective delinquency control and follow up program for all customer accounts that are late, delinquent, potentially delinquent, or written off.

  • Executes the collection process for defined customers (e.g. strategic customers).

  • Performs remaining enabling Order to Cash activities.

  • Organizes supports and develops cash and collection process.

  • A full understanding of collections process.

  • Ability to resolve a wide range of issues in creative ways.

  • Ability to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

  • Demonstration of good judgment in selecting methods and techniques for obtaining solutions.

  • Network with senior internal and external personnel in own area of expertise.

  • Normally receives little instruction on daily work, general instructions on newly introduced assignments.

  • Handles an portfolio that averages around $12.0- $30.0 million per month in total AR balance – depending on portfolio mix

  • Be able to execute a V-look up to perform a deep dive of the customer’s portfolio.

In this role, you have the opportunity to

Take an active role in our team of Collections Specialists who will be responsible for cash collections with a defined group of major /key customer accounts, at Philips’ Healthcare North American by maintaining excellent relationships with our customers, internal finance leadership, and cross-functional business partners.

Your Responsibilities :

  • Manage an active customer base of key accounts averaging $12 -$20 million dollars dependent on portfolio mix.

  • Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises.

  • Meets or exceeds targeted cash collections metrics, reducing past due, bad debt exposure, and other quantitative targets.

  • Accountable for reporting any disputed/ short paid invoices, identifying root cause, and collaborating with the internal department to expedite resolution/payment.

  • Escalate major collection issues with Management that may require special attention/ support.

  • Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion.

  • Support and develop accounts receivable lean process improvements.

  • Prepare proposals for agency placement and write off to bad debt.

Your Team:

Reporting to our Regional Organizations, our country organizations support Philips’ Product Divisions and businesses at a local level. It is a varied role with the primary goal of ensuring the alignment and smooth-running of the core accounting processes for Philips largest North American location. This role is part of the Philips Finance Organization (FinOps). We focus on customers’ needs by delivering excellent quality products.

In return, we offer you

We are offering an opportunity to be part of a team of professional collectors to work in a growth and development culture .

To succeed in this role, you should have the following skills and experience

  • A professional candidate with a strong collections background in business to business collections with a customer service/retention mindset.

  • Basic knowledge of accounting principles preferred.

  • SAP or similar ERP accounting application experience preferred.

  • Knowledge or experience working with Excel specifically (Vlook up and pivot tables)

  • Understanding of PCI (payment card industry) Sox compliance (internal control standards) in a collections environment preferred.

  • Experience within the healthcare or medical manufacturing industry is beneficial.

  • Experience in working with collection software a plus, not required.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.