Philips Customer Service Account Manager in Ankara, Turkey

We are looking for

  • University degree in Biomedical Engineering, Electrical and Electronics Engineering or relevant disciplines

  • Minimum 3 years of sales experience in medical technology solutions in Healthcare sector

  • Proven ability to inspire, lead and influence customers, sales professionals and senior management stakeholders

  • Excellent communication skills both verbal and written in English

  • Excellent command of Microsoft Office applications

  • No restrictions to travel

  • Military obligation must be completed for male candidates

Your Responsibilities

  • Responsible for maximizing Customer Services sales in the assigned district covering both new equipment customers and the existing installed base.

  • Promote and drive sales of CS agreements together with district sales teams in accordance with the regional CS sales strategy

  • Promote and drive sales of life cycle business

  • Establish and maintain effective customer relations in cooperation with the district team through routine market visits and customer facing follow ups

  • Responsible for leading all sales support activities such as: exhibitions, conferences, customer visits and meetings

  • Responsible for registration and reporting of sales activities using sales tools in accordance with reporting requirements

  • Provide input and feedback on sales strategy and planning to district and regional management via monthly reports on contract penetration, contract renewal rate, and competitive threat analysis

  • Supports the key account managers in case of point of sale deals

  • Responsible for maintaining and increasing CS service contracts for current installed base

  • Promote and execute the sales of out of warranty contracts

  • Promote and execute the sales to higher level CS contracts (e.g. basic/labor to comprehensive agreements and also via upsell of additional value added services)

  • Promote and execute on-time renewal of CS contracts

  • Responsible for reporting customer feedback according to applicable quality standard policy and follow up; completion of relevant assigned quality & regulatory training in a timely manner