Philips Process and Technology Specialist in Bangalore, India
Accountable for Continuous Service Improvement
Accountable to ensure projects and changes are that are delivered include operational run (Critical to Quality) requirements (reliability, availability, manageability, performance, and security and compliance) (Service readiness)
Accountable to provide level 3 support during crisis, incident, and problem management
Accountable to specify operational requirements for capacity planning and monitoring
Approves the content of the release prior to release
Accountable for participating in the Architectural Review Board and responsible to approve infrastructure designs and solutions.
Responsible to collaborate with ITBPs and programs to define end to end business process KPIs; work with OCC to implement and report
Oversees the quality of solutions being provided by the application maintenance vendors; identifies and drives implementation of improvement activities to improve quality of deliverables
Participates in DEVOPS teams for delivery of new programs.
Key participant in proof of concept activities to resolve white spots in the end to end landscape
Have general knowledge of large, complex IT landscapes and in depth specialist knowledge on the process components of your domain.
Certified ITIL professional (or comparable industry certification) or a proven track record in IT Service Operations.
Knowledge of what it takes to run an efficient IT platform or application in different concepts such as IAAS, PAAS and SAAS
Knowledge on IT infrastructure concepts like CLOUD computing and the way to operate these.
Familiar with DEVOPS concepts and their execution
Experience with coaching technical/functional teams.
Affinity with definition and creation of end2end business process management and KPI reporting