Philips PCMS Sales Engineer in Beijing, China
PCMS Service and business.
In this role, you have the opportunity to
Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO. This position is very important to ensure long term customer satisfaction and loyalty, and is playing a very important role in the growth of customer service business and sales business.
You are responsible for
Own customer satisfaction & service quality KPIs for assigned account
Provide service support to team members as required
Develop and maintain good relationships with customers
Plan and deliver assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO
Prepare and provide kinds of Service Report on an accurate and timely basis
Attend training and develop relevant knowledge and skills.
Develop business in assigned account
Well take advantage of value added solution to boost PCMS service revenue.
Other tasks assigned by team & company
Your working relationships
External Customer: Deliver daily service to customer and ensure customer satisfaction.
Support Function: Ensure the service process correct implementation
Sales Distributor: Cooperate with sales distributor in varied sales or marketing activities.
ASP: Cooperate with ASP as one team to provide qualified service to customer.
To succeed in this role, you should have the following skills and experience
College, University Bachelor or above
Advanced Electronics Certificate or equivalent in electrical engineering
Strong technical knowledge on Healthcare products
Strong communication skill and Open mind to share with others
Clear and logic thinking
Good sales and service sense.
Good execution skill
Basic English skill in reading, writing and speaking
Willing to take responsibility
Self motivation and self management
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .