Philips Service Innovation Engineer in Best, Netherlands

Your challenge

The Philips Digital Pathology Solutions organization (DPS) is providing products and services to the pathology labs worldwide. For Philips this is a new area within healthcare, which gives opportunities for market growth in new and existing customers. It completes the oncology care cycle the Philips Healthcare provides to customers.

Keeping the installed products correctly and effectively working requires continuous improvements. Improvements of quality issues and providing new products is a challenge that needs to be addressed.

Your responsibilities

  • Third line support for service engineers working on customer issues

  • In depth knowledge of the current products

  • Working on improvements in product quality and serviceability

  • Defining service requirements for new products being developed

  • Support on introduction of new products at customer sites

  • Be available as backup for second line service

Your team

DPS is organized into 3 main departments: I2M innovation to market (development), M2O market to order (sales) and O2C order to cash (installation and service). This function is in the O2C service department. Service will do operational actions on site but also service innovation. Your team is the service innovation team which currently has 5 people, located in Best.

Our offer

We welcome you to a challenging, innovative environment with great opportunities for you to explore. Changing from initial market creation into a mature business which is reliable and profitable.

We are looking for

  • 3+ years of experience in Customer Service

  • Bachelor in mechatronics, mechanical or electrical engineering

  • Good (English) communication skills with engineers and customers

  • Flexible in working in a fast growing and changing organisation

  • Experience in medical devices environment is a pré

Recruitment process

If you’re interested in this opportunity to join us, please upload your resume and motivation letter through the Philips career site- vacancy number 225355.

Please note that the closing date of this vacancy is 31-02-2017 .

After a pre-selection process based on your CV, you will be invited for a face-to-face recruitment- and business interviews.