Philips Field Service Engineer Ultrasound (Boston Metro Area) in Boston, Massachusetts

We challenge you to join Philips Healthcare as a Field Service Engineer- Ultrasound where you will WOW our customers by using your strong technical skills in providing the best in class customer service! As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.

Responsibilities:

Philips is seeking a field service engineer to support their Ultrasound business . This position will be responsible for customer relationship management through the effective use of technical knowledge to install, service, and maintain customer sites.

Assist in service repair, preventative maintenance, field change orders / installations.

Identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales Personnel

Operate under required knowledge of regulatory requirement (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations

Defines problems: Collects data, establishes facts, and draws valid conclusions. Has the ability to interpret an extensive variety of technical instructions and deal with abstract and concrete variables

Your Team

Our GSSNA group is a 5,500-member North American Healthcare Sales and Service organization. Working within this group, you’d benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable. As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.

Our Offer

Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Candidate Qualifications

• BSEE/BSEET preferred, or two year formal education combined with appropriate high tech related experience

• Demonstrated repair and troubleshooting skills with Ultrasound Equipment preferred

  • • Travel up to 50% to the customer site, zone office or identified meeting locations.If you are interested in an array of development and growth opportunities to demonstrate your impact both personally and professionally, come create your legacy here. …Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223 option 5, for assistance.

In this role, you have the opportunity to

Support Philips Ultrasound business in the Boston Metro area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adherence to state and federal regulatory requirements.

You are responsible for

  • • Assist in service repair, preventative maintenance, field change orders / installations.

  • • Identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales Personnel

  • • Operate under required knowledge of regulatory requirement (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations

  • • Defines problems: Collects data, establishes facts, and draws valid conclusions. Has the ability to interpret an extensive variety of technical instructions and deal with abstract and concrete variables

You are a part of

Our Global Sales and Service organization, you’ll benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings.

To succeed in this role, you should have the following skills and experience

  • BSEE/BSEET preferred, or two year formal education combined with appropriate high tech related experience

  • At least three years of experience demonstrating repair and troubleshooting skills with Ultrasound Equipment is preferred

  • Understand and apply electronic, mechanical and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment. Understanding of mechanical theory preferred.

  • Strong organizational skills, self-disciplined and the ability to work independently and communicate effectively with various levels of employees and customers both verbally and in writing.

  • Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.

  • Ability to read and interpret schematics and site drawings with minimal assistance

  • Have and maintain a valid driver’s license.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to the Boston Metro area.

In return, we offer you

To sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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