Philips Business Analyst 3 in Bothell, Washington

This job is responsible for maintaining and managing Customer Service Systems and Process Solutions for Philips Healthcare Customer Services business. Additional emphasis is also upon the integration of business processes as they relate to the financial flows of the organization.

This includes providing guidance to teams on best practices and approaches to design and implement effective and standardized business and IT solution processes. To be knowledgeable with the Service business processes, Service business IT solutions as well as financial processes and theories. To participate on teams to help support and guide the teams to define business processes and IT process solutions.

Responsibility of helping in development and management of the solutions will span the different tools available in the Service IT landscape.

This job requires participation in providing project coordination, consulting, analysis and recommendations based on data driven analytics and involves working with Philips internal business process owners, business SME's (i.e. subject matter experts) and IT teams to conduct analysis of the IT tools, planning, design and participation in implementation and testing of the defined solutions.

This position requires minimal active supervision and participates in team strategizing, and vision execution/ implementation, collaborates with other team members/BAs in supporting shared/common requirements on projects.

Responsibilities:

  • Apply broad subject matter expertise in participating in project activities.

  • Work and partner with business leaders and their teams in various areas of Philips Healthcare to develop business process and IT solutions.

  • Help the customer manage their business and to strategically make sound decisions based on solid analysis of data, process and IT improvements. Provide insight regarding interpretation of proposed solutions, in the business and the tools (explain the ‘what’ and ‘why’ of resolution in business and tools).

  • Collaborate with other BAs in team for improved project execution processes.

  • Partner with customers and IT and participate in facilitating the full life cycle of application development.

  • Modify / improve existing business or IT processes as directed by the business and Change Control Board.

  • Explain process change effect on the financial statements and communicate risks or benefits.

  • Provide subject matter expertise as necessary to end users as well as development staff.

  • Perform and document data and process analysis, data validation, data and process mapping/design, by accessing multiple sources and IT tools.

  • Identify risks and dependencies when defining process and IT solutions.

  • Provide guidance on best practices and approaches to design and implement effective and standardized process and IT solutions.

  • Support others with process and questions, in the team roles.

  • Facilitate improvement of process for role.

  • Be the escalation/support & troubleshooting point for issues within the team.

  • Complete projects as assigned by manager or Team on time and assist with other functional areas as needed.

  • Act as subject matter expert for other teams or individuals in business.

  • Respond to and help resolve any issues.

  • Validate and scope new requests assisting the requestor with business justification and needed resources.

  • Provide communication of status and updates to all levels required on projects on time. Escalate issues as needed.

  • Perform post project reviews with project team from business and IT, identify best practices and learning’s and implement in project execution process to improve future project execution. Review and improve project execution processes to improve quality and effectiveness of project delivery

  • Promote Philips Values and Goals

Requirements:

  • Experienced in designing and working with IT in developing IT solutions.

  • Experience performing a business analyst role, preferably within the Service organization as well as within the Finance organization.

  • Experience in creation of functional spec’s and project documentation and working with IT to translate functional requirements into requirements.

  • Has strong verbal & written communication skills.

  • Experience in problem-solving/ conflict resolution, critical thinking and priority-setting.

  • Strong experience with SAP and broad fundamental knowledge of Sales, Service, Material Management and Financial modules.

  • Strong data modeling and analysis skills

  • Experience with SAP Business Warehouse

  • Experience with Sales Force, Tableau, Microsoft Excel, Power Point, Project, Access and Visio.

  • Experience in working on several teams and various groups simultaneously.

  • Experience in being innovative and having strong analytic skills.

  • Demonstrated ability to provide strong time management skills.

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

In this role, you have the opportunity to

Play an important role in maintaining and managing Customer Service Systems and Process Solutions for the Philips Healthcare Customer Services business. You will provide guidance to teams on best practices and approaches to design and implement effective and standardized business and IT solution processes.

You are responsible for

  • Working and partnering with business leaders and their teams in various areas of Philips Healthcare to develop business process and IT solutions.

  • Helping the customer manage their business and to strategically make sound decisions based on solid analysis of data, process and IT improvements. Provide insight regarding interpretation of proposed solutions, in the business and the tools (explain the ‘what’ and ‘why’ of resolution in business and tools).

  • Collaborating with other BAs in team for improved project execution processes; modifying and improving existing business or IT processes as directed by the business.

  • Partnering with customers and IT and participate in facilitating the full life cycle of application development.

  • Explaining process change effect on the financial statements and communicating risks or benefits.

  • Providing subject matter expertise as necessary to end users as well as development staff.

  • Performing and documenting data and process analysis, data validation, data and process mapping/design, by accessing multiple sources and IT tools.

  • Providing guidance on best practices and approaches to design and implement effective and standardized process and IT solutions.

  • Serving as the escalation/support & troubleshooting point for issues within the team.

  • Validating and scoping new requests assisting the requestor with business justification and needed resources.

  • Providing timely communication of status and updates to all levels required on projects. Escalate issues as needed.

  • Performing post project reviews with project team from business and IT, identifying best practices and learnings and implementing in project execution process to improve future project execution. Reviewing and improving project execution processes to improve quality and effectiveness of project delivery

In return we offer you

The opportunity to take your career to the next level in a world leading organization that is backed by a stable 120 year legacy of innovation. Here, you’ll go as far and as wide as you aspire. We make sure of it through support of a formal development planning process, as well as countless opportunities to expand your knowledge and skill set through resources such as the Learning@Philips program, tuition reimbursement and/or mentor relationships.

To succeed in this role, you should have the following skills and experience

  • Experience designing and working with IT in developing IT solutions

  • Experience performing in a business analysis role, preferably within Service and Finance organization

  • Experience creating functional specifications and project documentation and working with IT to translate functional requirements

  • Strong experience with SAP and broad fundamental knowledge of Sales, Service, Material Management and Financial modules; experience with SAP Business Warehouse

  • Experience with Salesforce.com, Tableau, Microsoft Excel, PowerPoint, Project, Access and Visio

  • Strong data modeling and analysis skills

  • Ability to work with cross-functional teams while exercising strong organization, prioritization, time management, conflict resolution, problem solving, critical thinking and communication skills

  • 3+ years’ business and technology experience

You are a part of

Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. Headquartered in the Netherlands, Philips' health technology portfolio generated 2015 sales of EUR 16.8 billion and employs approximately 69,000 employees with sales and services in more than 100 countries. News about Philips can be found at www.philips.com/newscenter .

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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