Philips Commercial Operations Specialist in Bothell, Washington
We welcome you to join Philips as an Commercial Operations Specialist in Bothell, WA.
This position is responsible for the management, ordering, loaning, quoting, and reporting of Demo Inventory to support the Sales Organization. The position requires a strong service mindset in order to support internal customers as well as strong inventory management and reporting skills. The position requires a business professional work ethic with a proactive problem solving attitude to ensure end-to-end support of all internal customers and sales organizations.
Demo Sell Through
Monitor aging of demo equipment and implement “rollover” within established timelines for assigned zone/channel
Approval of availability of inventory to quote for sales
Manage reservation/allocation of equipment assigned to pending sales
May be responsible for coordinating equipment inspection and customer delivery
Working with Sales Organization to determine availability of equipment for both customer loans and loans for demonstration purposes only
Ensuring all loans have the proper paperwork and approvals from sales contracts, finance, and legal as applicable
Coordinating the return of loaned demo equipment and managing/escalating overdue loans
Sunshine Act reporting for any outstanding loans that qualify under the Sunshine Act rules and regulations
Ordering equipment for the field based on the predesignated budgets and inventory lists
Ensuring that the field does not exceed the budgeted amount
Ensure that all entitled equipment is deployed to newly hired field representatives and equipment is retrieved when field representatives leave their role
Responsible for timely deployment of new product and/or field software upgrades
Returns into Demo Inventory
Processing the demo orders to receive inventory into demo that was returned by the customer as approved by the demo manager and commercial operations/financial management
Inventory Management Responsibilities
Meeting departmental goals for total and aged inventory levels as designated by management
Inventory Analysis required for reporting of inventory levels and other related metrics as assigned by management
Utilization Analysis required for making suggestions for purchase and removal of inventory within assigned inventory storage locations
Ensuring that inventory is moved properly from one location to the next
Working with the logistics group to manage movement of inventory
Reconciling inventory and performing yearly audits/cycle counts
May be responsible for ensuring appropriate equipment and support is available to 3rd party Logistics providers
Manage the return and/or service of broken/defective equipment
May assist with National Tradeshow equipment needs
--Applicable Business Degree or equivalent combination of education and or relevant business experience.
One to four years of Customer Service/Call center related business administration experience.
-One to four years of Inventory Control/Management related experience
-Two years business systems experience (ex: SAP/ ERP systems, MS Office, Siebel) & Quality Management systems (ICS Control, SOX etc.) preferred.
-Strong MS Office reporting skills
-Possess excellent verbal and written communication skills. Must be able to clearly communicate with both internal and external customers.
-Possess strong presentation skills
-LEAN Methodology experience is preferred with an emphasis on being a LEAN Practitioner
-Ability to think critically, “outside the box”, for customer satisfaction and resolution &/or escalation of issues.
-Comfortable working in a fast-paced, deadline driven environment. Able to manage multiple tasks and set priorities to ensure completion of daily responsibilities and assigned workload.
-Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.
-Extremely responsive and adaptable to changing business requirements. Highly resilient.
-Strong documentation skills, with a high attention to accuracy & detail.
-Procedure creation and enhancement experience
-May be required to work overtime, based on business &/or departmental needs.
-All work must comply with Philips quality standards and Philips standards of business conduct, ensuring all established processes are followed or maintained.
-Teamwork is embraced and highly regarded. The ability to work in a fast paced environment is a must along with being able to communicate well between team members, departments & or cross functionally.
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.