Philips Contracts Support 3 in Bothell, Washington

Responsibilities:

  • Meets expectations in displaying Philips Behaviors

  • Coordinates/administers all phases of service contract administration

  • Ensures accuracy and completeness of all tasks performed.

  • Entitle customers' contracts to ensure service is provided in accordance with service agreement as sold.

  • Ensure customer billing accuracy per terms of agreement.

  • Frequently communicates task status using available tools, i.e. Salesforce, email, etc.

  • Provides support to Regional Managers, Inside Sales Reps, Sales Service Specialists, Field Service Engineers (FSEs), Account Managers, and customers by researching and resolving issues in a timely manner. Escalates issues to Customer Service management as necessary.

  • Interfaces with internal departments to maintain correct and complete customer account and database information.

  • Completes all TEDS training by due date.

  • Acts as a team player to achieve departmental goals.

  • May perform other related duties as assigned.

  • Exercises effective communication and listening skills.

  • Ability to self-manage work load and exercise good judgement.

  • May perform more than one of the following, as applicable: May prepare service agreement quotations for field personnel.Prepares and/or processes contract adjustments and credits as needed.Answers inbound calls through the ACD line, and assist customers as necessary.

We are looking for

The successful candidate will possess the following knowledge, skills education and experience:

  • Bachelor’s degree in business or related field, highly desirable or equivalent experience.

  • At least two to four years experience in order processing/administration, with at least two years experience in a customer service environment highly desirable.

  • Intermediate skills in using MS Windows and Office (e.g., Word, Excel).

  • Working knowledge of SAP required.

  • Ability to type 50 words per minute accurately and skill in performing 10-key data entry by touch.

  • Excellent and concise oral and written communication skills.

  • Good interpersonal skills required in interactions with Philips Healthcare staff and external customers.

  • General math skills and business skills required.

  • Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required.

  • Strong organizational skills and aptitude for detail.

  • Ability to use good judgment and make confident decisions under defined policies and procedures.

  • Basic knowledge of accounting principles desirable.

  • Knowledge of Philips Healthcare products and industry standards required.

  • Ability to work under minimal supervision on day-to-day activities, maintaining a high degree of integrity.

  • Work well within a team environment to accomplish departmental goals.

In this role, you have the opportunity to

Play an important role within Philips while learning many different aspects of the business, and be part of an organization that is making a difference in peoples’ lives every day.

You are responsible for

  • Coordinating/administering all phases of service contract administration while ensuring accuracy and completeness

  • Entitling customers’ contracts to ensure service is provided in accordance with service agreement as sold

  • Ensuring customer billing accuracy per terms of agreement

  • Providing support to Regional Managers, Inside Sales Reps, Sales Service Specialists, Field Service Engineers, Account Managers, and customers by researching and resolving issues in a timely manner. Escalating issues to Customer Service management as necessary.

  • Frequently communicating task status using available tools, i.e. Salesforce, email, etc.

  • Interfacing with internal departments to maintain correct and complete customer account and database information.

  • May perform the following, as applicable:

  • Prepare service agreement quotations for field personnel.

  • Prepares and/or processes contract adjustments and credits as needed.

  • Answers inbound calls to assist external customers as necessary.

You are a part of

A close-knit, work-hard, play-hard team that plays an impactful role in the company, works closely with many different cross-functional teams, and has the opportunity to learn many different aspects of the Philips business. This role partners with our Sales teams and internal departments to meet customer needs. You will be responsible for all aspects of the contract management which include entitlements, invoicing, and adjustments to contracts.

To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree in business or related field highly desirable, or equivalent experience.

  • Two+ years’ experience in order processing administration and two+ years’ experience in a customer service environment highly desirable.

  • Intermediate skills in MS Office, ability to type 50+ WPM and perform 10-key by touch. Working knowledge of SAP or other ERP system is a plus.

  • Excellent oral and written communication skills and strong interpersonal skills.

  • Strong organization and prioritization skills, and ability to multi-task in a fast-paced environment while maintaining attention to detail..

  • Ability to use good judgment and make confident decisions under defined policies and procedures.

  • Ability to work under minimal supervision while maintaining a high degree of integrity.

In return, we offer you

The opportunity to take your career to the next level in a world leading organization that is backed by a stable 120 year legacy of innovation. Here, you’ll go as far and as wide as you aspire. We make sure of it through support of a formal development planning process, as well as countless opportunities to expand your knowledge and skill set through resources such as the Learning@Philips program, tuition reimbursement and/or mentor relationships.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223 option 5, for assistance.