Philips Order Desk Officer South Balkans in Bucharest, Romania
Analyzes discrepancies between order and catalog. Determines with which functionality the wishes of the customer can be realized. Decides, if the functionality through the catalog cannot be realized, that it concerns a 'special order'.
Manages order returns. Receives from Sales the request for goods to be allowed to return. Checks what material is still useful. Interprets the procedures and determines the amount to be credited.
Draughts a Return Authorization Report lists the materials to be returned and justifies the credit amount
Handles Dead on arrival claims. Logs the error, examines whether the claim is justified. Requests the internally responsible to deliver substitute goods. Creates an invoice and lets the order be shipped.
Discusses this with Line Manager / Product Marketing / Development / Production Preparation / Planner / Q & R. Adapts the technical content of the order.
In this role, you have the opportunity to ...
... perform End-to-End execution of Customer Orders within South Balkans region
You are responsible for
Handling all activities related to order intake, customer order processing, warehouse and carrier communication
Tracking order status end-to-end (order receipt – goods delivery – customer invoice)
Being key contact point for customer operations/logistics and offering all necessary information to customer orders
Arranging deliveries, truck utilization management, communication with warehouse and carrier.
Handling customer claims
Tracking customer performance
Management of financial documents in cooperation with controller
You are a part of
The SEE Order Desk team, where a professional but fun workplace atmosphere is valued and a diverse multi-functional team will greet you. You will report to the Order Desk Manager SEE based in Bucharest and collaborate with many other teams.
To succeed in this role, you should have the following skills and experience
Middle or Higher level of education
Very good PC skills (MS Office, Excel) are mandatory, user experience SAP would be preferred
Upper intermediate level of English and fluent Bulgarian
Strong written and verbal communication skills.
Analytical, with attention to details
Organization and planning skills
Problem solving attitude
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .