Philips Field Service Engineer 1 (Charleston, WV area) in Charleston, Massachusetts

Initially assist in the emergency service call process and progress to the ability to resolve customer issues independently: Includes call assignment and commitment, travel to site, customer interface, troubleshooting and diagnosis, resolution plan and call escalation, if necessary, customer interface and call closure, next service call assignment.

Initially assist in installations in the assigned modality and progress to becoming a qualified lead installer. Includes pre-delivery tasks, delivery of equipment, mechanical installation, electrical hook-up, final calibration and testing and supporting clinical applications training.

Initially assist in the completion of scheduled scheduled PMs and FCOs and progress to successfully completing these tasks independently: Includes receipt of kits and commitment to call, scheduling with customer within the principle hours of contract coverage, reporting results to customer and internal.

Participate in training activities: Training process begins when the individual enters the company typically 1-2 years. Participate in other various company sponsored training or team activities.

Administrative responsibilities: Close call electronically within prescribed company policy and procedures. Submit timesheets, service tickets, expense reports, FCO and PM documentation and all other company related paperwork in a complete and timely fashion.

Asset Management: Maintain adequate and proper parts inventory levels, adhere to company policy in the return of inventory, tools and test equipment calibration. Maintain proper site service documentation, business expenditures and company vehicle maintenance in accordance with company policies and procedures.

Education and Skill Requirements:

Education: Associate degree in electronics or equivalent. Plus working knowledge of personal computers, demonstrated at least 2 years exposure to the electronics/computer industry in a field service environment. Prefer BSEE/BSEET.

Technical Skills: Demonstrated mechanical repair and diagnostic troubleshooting skills completed in an effective and timely manner, experience in diagnostic imaging equipment is a plus.

Customer Relations: Be aware of the various levels and users within the customer’s organization; be capable of understanding the healthcare industry business.

Company Representation: Support the policies, procedures, practices; improvement efforts of the company and management structure, personal appearance and behavior will be professional at all times.

Sales Support: Assist in the efforts to generate additional revenue by active proposals of PMs, parts, glassware, contracts and equipment systems and upgrades when appropriate.

Teamwork and Peer Relations: Able to share knowledge and cooperate in a team environment to achieve assigned goals and objectives take direction from team leaders and proactively complete assignments.

Physical Demands and Work Environment:

  • May be required to be available 24 x 7 via phone or pager, required to rotate in an on-call status.

  • Must possess a valid driver’s license and good driving record.

  • Travel up to 40% to the customer site, zone office or identified locations for meetings, training and business needs outside the Zone.

  • Average driving is 1 to 4 hours daily.

  • Carries or pulls up to 40 lbs. of test equipment.

  • Lift parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs).

  • Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.

  • May work from ladders or scaffolding, on occasion.

  • Potential exposure to hazardous physical, chemical, and biological agents.

In this role, you have the opportunity to

Support Philips Imaging Systems business in the Charleston, WV area. You will take on the opportunity to build customer relationships through your effective use of technical knowledge to install, service, and maintain customer sites.

You are responsible for

  • Assist in service repair, preventative maintenance, field change orders / installations.

  • Identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales Personnel

  • Operate under required knowledge of regulatory requirement (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations

  • Defines problems: Collects data, establishes facts, and draws valid conclusions. Has the ability to interpret an extensive variety of technical instructions and deal with abstract and concrete variables

You are a part of

Our Global Sales and Service organization where you will be challenge to deliver best in class service and uphold our reputation by offering top customer experience ratings. You will benefit from the team’s growing breadth and depth of healthcare products and services portfolio.

To succeed in this role, you should have the following skills and experience

  • BSEE/BSEET preferred, or two year formal education combined with appropriate high tech related experience

  • 1 plus years of experience servicing electronic equipment required; healthcare field service environment is preferred.

  • 2 plus years of experience working with imaging systems and/or multi-vendor is a plus

  • Demonstrated repair and troubleshooting skills with imaging equipment is a plus. Additional training provided.

  • Ability to communicate effectively, share knowledge and cooperate in a team environment to achieve assigned goals and objectives. Able to perform in a leadership role in some circumstances. Proactively complete assignments.

  • Ability to participate in on-call rotation available to respond onsite 24x7 as needed

  • Must possess a valid driver’s license

  • Travel up to 50% to the customer site, zone office or identified meeting locations.

Physical Demands and Work Environment:

  • May be required to be available 24 x 7 via phone or pager, required to rotate in an on-call status.

  • Average driving is 1 to 4 hours daily.

  • Carries or pulls up to 40 lbs. of test equipment.

  • Lift parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs).

  • Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.

  • May work from ladders or scaffolding, on occasion.

  • Potential exposure to hazardous physical, chemical, and biological agents.

In return, we offer you

An opportunity to sharpen your skills with new challenges, in a dynamic and innovative organization. As a market-driven company, we’re used to listening to our customers and apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere where you can develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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