Philips Customer Relations Assistant in Chichester, United Kingdom

Your challenge Philips is focused on improving people’s lives through meaningful innovation. Our aim is to improve the lives of 3 billion people a year by 2025. We are undergoing an exciting transformation globally from a consumer and healthcare business into a leader in the Health & Technology space. We now have an exciting opportunity for a Customer Relations Assistant to join our Sleep and Respiratory Care business in Tangmere.

This role is a 12 month fixed term contract.

As the Customer Relations Assistant, you role is to provide the best advice and first-class service to our customers, in line with Company and Group objectives. You will ensure that all orders and requests for information and equipment are received and processed in an efficient and professional manner whilst ensuring data compliance regulations are adhered to.

Your Responsibilities

  • Ensure that all telephone calls are answered efficiently within departmental procedures.

  • On day of request, correctly enter all orders, quotes and contracts on the sales order system and reference Contract Review Procedure. Seek approval for all “special” prices and issue invoices for all orders within one day.

  • Chase and resolve outstanding issues, contract units, quotes and orders where the customer details or requirements are incomplete.

  • Take clear messages for other members of the department and the sales force where necessary, ensuring messages are passed on as soon as possible.

  • Provide efficient administrative support to the UK Sales Force.

  • Log any customer complaints received according to company procedure.

  • Ensure information on the customer database is kept up-to-date, i.e. check information when speaking to customers on the phone, while reading their correspondence or whilst speaking to them in Reception.

  • Maintain full, up-to-date knowledge of all products and seek additional training as required.

  • Provide a professional and efficient service to customers – maintaining a high standard of service, product information and advice while remaining courteous at all times.

  • Other duties as may reasonably be assigned by the Customer Relations Team Leader.

  • To assist with the provision and customer trust agreements (PACT).

Your team

Working at Philips means driving your career in an organisation with an incredible diversity of nationalities, skills, backgrounds, functions and challenges. We have opportunities for graduates as well as experienced professionals in everything from applied research to marketing and sales in over 100 countries. We’re a fascinating company to be part of, with a strong emphasis on cultural awareness, mutual understanding and out-of-the-box thinking.

Our offer

We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:

  • A competitive base salary plus a high performance related bonus.

  • Access to private healthcare insurance

  • Holiday allowance of 25 days a year from the start (plus bank holidays)

  • Learning and Development opportunities through our Philips University

  • Family friendly policies which offer enhanced maternity and paternity schemes

  • The Philips Employee Shop allows employees to buy Philips products at discounted prices

  • Subsidised Café promoting healthy eating and wellbeing at the Guildford site

  • Social Events - a dedicated Sports & Social committee with members in Guildford and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports Park.

We are looking for

  • Computer literate with good typing skills.

  • Aptitude for technical information.

  • Good Communication Skills

  • Ability to use the telephone with ease in a Customer Relations environment

  • Good planning and organizational skills.

  • Good spelling and grammar.

  • Attention to detail.

  • Team player.

  • Candidates should have a good standard of education with numeracy and literacy.

  • 5 GCSE's at grade C or above, including Math’s and English or equivalent.

  • Telephone Customer Service experience.

  • Experience of working with Lean/ in a Lean environment (preferable)

Please apply on-line – Good Luck!

Recruitment agencies : we are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly. Unfortunately we are not able to respond to you and cannot accept speculative CV’s as way of introduction.