Philips Internship: Operations Management - Integrated Customer Support Transformation Program (thesis possible) in Eindhoven, Netherlands

ICS PROGRAM

The Integrated Customer Support program is making Philips’ backoffice structure more agile and customer oriented.

The program will drive End-to-End process (M2O, O2C, Service, Finance) optimization reducing waste in the process applying lean philosophy and tools.

One key driver is simplification and standardization of processes and tools.

We also focus on ‘First time right’ within the supplychain domain and digitization of the goto-market models.

The program has a global scope of Health Systems, serving the Business Groups and our 17 Market Groups.

YOUR assignment & activities:

  • Act as program Backoffice for the program team, consisting of 5 colleagues (program management)

  • Giving support on data analyses

  • Build and support on report out to top management of Philips

  • Act as a ‘challenger’ within the team when requested

  • Support on overall program management planning consolidating all project plans

  • Assignment is for minimal 6 months and should serve both student as well as the ICS program.

  • This is a great opportunity for a professional student who wants to get close to strategic initiatives. Office location Eindhoven High Tech Campus.

WE are looking for THE Student who is:

  • planning for a final thesis Bsc. or an internship Msc. In the domains of Operations Management, Business School (dutch: “Bedrijfskunde, Technische Bedrijfskunde”) or equivalent;

  • having with very strong communication skills, having to interact with senior level management

  • outgoing, self-propelling and self-initiating; we need someone with a high level of autonomy and ‘knowing enough with 3 words’

  • very strong and fast in analytics and reporting (excel, powerpoint)

  • a teamworker who can deal with hi level of ambiguity, balancing between long term strategy and today’s urgent deliverables

  • loving a high level of dynamics. In general a high level of flexibility is required in this program and adaptive behavior is a prerequisite for success.

In this role, you have the opportunity to

be part of an highly visible project with a global scope within Philips Health Systems. The program will drive End-to-End process optimization reducing waste in the process applying lean philosophy and tools.

You are responsible for

  • Act as program Backoffice for the program team, consisting of 5 colleagues (program management)

  • Giving support on data analyses

  • Build and support on report out to top management of Philips

  • Act as a ‘challenger’ within the team when requested

  • Support on overall program management planning consolidating all project plans

  • Assignment is for minimal 6 months and should serve both student as well as the ICS program

This is a great opportunity for a professional student who wants to get close to strategic initiatives. Office location Eindhoven High Tech Campus.

You are a part of

The Integrated Customer Support program is making Philips’ backoffice structure more agile and customer oriented. The program will drive End-to-End process (Market-to-Order, Order-to-Cash, Service, Finance) optimization reducing waste in the process applying lean philosophy and tools. One key driver is simplification and standardization of processes and tools. We also focus on ‘First time right’ within the supply chain domain and digitization of the go to-market models. The program has a global scope of Health Systems, serving the Business Groups and our 17 Market Groups.

To succeed in this role, you should have the following skills and experience

  • Planning for a final thesis Bsc. or an internship Msc. In the domains of Operations Management, Industrial Engineering and Management or equivalent;

  • very strong communication skills as you will interact with senior level management

  • outgoing, self-propelling and self-initiating; we need someone with a high level of autonomy and ‘knowing enough with 3 words’

  • very strong and fast in analytics and reporting (excel, PowerPoint)

  • a team worker who can deal with high level of ambiguity, balancing between long term strategy and today’s urgent deliverables

  • loving a high level of dynamics. In general a high level of flexibility is required in this program and adaptive behavior is a prerequisite for success

  • fluent in English, Dutch is a plus

  • We prefer students to be able to start as soon as possible, no later than August/September 2017

If you recognize yourself in this profile and would like to take this challenge, we invite you to apply as soon as possible. This position will be removed from the internet per 3-7-2017!

In return, we offer you

exposure in a key role within a very dynamic business.

Notes

Please note that in order to be considered for an internship, it should be compulsory (for students outside EU/EER) by your education and you need to be registered as a student during the entire internship period . Formal documentation of which may be requested at any time. Please note that the contents of our regular internship assignments are not suitable for professionals (and/or MBA students) with professional work experience.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .