Philips Quality Assurance Analyst in Eindhoven, Netherlands

Your challenge

Responsible for driving regulatory compliance regarding service record quality, symptom coding these records (call records & service events) and forwarding it through the quality system tools for further investigation by Business Units.

Your responsibilities

  • Review Service Work Orders (SWO), other relevant documented service events and feedback to ensure feedback/complaint process compliance.

  • Submit and further process feedback received via toll free number.

  • Investigate & evaluate SWO in a prescribed time.

  • Correctly code SWO with the aim to provide trending information necessary for product quality monitoring.

  • Set Become Aware date for potential safety events

  • Ensure the correct translations (from local language into English) of SWO’s requiring further investigations by Business Units.

  • Assist and coach Customer Care Centers coordinators, Field Service Engineers and Application Specialist in awareness of potential safety events and accurate documentation of Service events.

Quality & Regulatory related responsibilities: Follow all relevant business and Q&R policies and procedures and when requested participate in reviews and follow-up action.

Your team

You will be part of Philips Healthcare. The people you will be working with are responsible for Service Delivery in more than 100 countries in the Markets Central & Eastern Europe, Middle East & Turkey, Africa, India Sub Continent, Nordics, IIG and Latin America. These activities are performed through direct Philips organizations as well as through 200 Distributors and Authorized Service Providers.

Our offer

We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:

  • When you start this job, we offer a trainingsprogramm 'compliance review and symptom coding'

  • Investment in personal development: special assignments

  • We offer a market conform salary

  • 25 Days of leave and the possibility to purchase up to 20 extra days off annually

  • A variable bonus based on both Philips results and personal performance

  • Extensive set of tools to drive your career, such as a personal development budget, free training and coaching

  • Solid company pension scheme and attractive collective health insurance package

  • Opportunity to buy Philips shares and products with discount

  • Healthy work-life balance

We are looking for

To be successful in this role, you need to have:

  • Master degree level

  • Experienced in LEAN thinking

  • Fluent in English, verbal and written in addition to local language

  • Ability to work under pressure, ability to prioritize, accurate

  • Comprehensive and working experience in regulated environments (preferred for pharmaceutical & medical environment, ISO 9001, 13485, FDA 820.200 (servicing) and 820.198 (complaint files), and other worldwide regulations- e.g. JPAL, CAMCAS.


Please share your resume and best moment in Recruitment with us. After a pre-selection process on your resume you will receive an invite for an introduction meeting by phone. If positive, you will be invited for (face-to-face) interviews.

If you have any remaining questions regarding this vacancy, please do not hesitate to contact Annette van Kamp-Rustenburg on tel +31-625714986