Philips Sr. Sales Support Officer in Eindhoven, Netherlands
The Senior Sales Support Officer is responsible for a number of critical order acquisition and order realization activities that directly contribute to the success of our international multi-channel sales organization. By providing a professional service the Senior Sales Support Officer drives simpler quote and tender processes, ensures effective handling of the sales orders and enabling the field sales organization to spend more time with the customers. Your scope will be markets like Middle East, Central Eastern Europe, LATAM and Africa.
Main services provided by the Sales Support Officer are:
Quote support: Create quotations based on requests from the international sales organization.
Tender support: Collect all required information to answer the tenders received from our customers and fill out the questionnaires.
Order validation and cleaning: Validate customer orders, add missing information and handover to order management.
Work with international Account Managers, Project Managers, Product Managers and back office to complete the order information.
Start and monitor the different approval and processing workflows. Maintain the information in multiple IT applications.
Participate in business improvement teams and performance measurements.
Besides the Sales Support Officer responsibilities as listed above, the Senior Sales Support Officer is also participating in multidisciplinary projects and activities to support the improvement of processes to simplify and facilitate the cooperation, integration and operations.
Sales Operations is part of the International Business Team and working closely with the Sales Force to support the order acquisition process, including order validation, in the different sales channels that are used in the regions.
Moreover Sales Support combines several sales support functions in the commercial supply chain of Philips Health systems to achieve process efficiencies. By doing so, the Markets are enabled to increase quality time with our customer.
We are looking for
3 years of experience in an operational international sales support environment.
Excellent communicative skills with a fluency in English both in words and writing.
Knowledge of multiple IT applications such as SAP and Sofon.
Enthusiastic and motivated team-player.
Commercial mindset, strong customer focus and affinity with lean methodology.
Ability to manage deadlines and to cope with stress.