Philips Cath Lab Imaging Field Service Engineer and On Site Lead (San Francisco Bay Area) in Foster City, California
Cath Lab Imaging Field Service Engineer and On Site Lead (San Francisco Bay Area)
Philips is seeking an Imaging Field Service Engineer to support their growing Imaging Systems business in the San Francisco Bay Area, specifically the hospitals of Stanford, Lucille Packard and their surrounding satellite facilities. Also, on occasion, covering other areas within the immediate territory as needed. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, service, and maintain customer sites.
Lead daily service repair, preventative maintenance, field change orders / installations. Use local backup FSEs to assist when needed. Direct and prioritize repairs with clinical staff.
Identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales Personnel.
Responsible for service contract and demand outside service margins and use of cost saving techniques.
Fully support the clinical team in having a positive effect and improving on, patient satisfaction.
Attend monthly department meetings with Imaging Directors present service metrics to the various hospital clinical staff leaders. Develop and execute action plans around service delivery.
Operate under required knowledge of regulatory requirement (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations
Defines problems: Collects data, establishes facts, and draws valid conclusions. Has the ability to interpret an extensive variety of technical instructions and deal with abstract and concrete variables
Working as part of our Global Sales and Service organization, you’ll benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable. As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.
Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
Housing assistance is available and offered if the candidate meets all Philips requirements.
BSEE/BSEET preferred, or two year formal education combined with appropriate high tech related experience
Three or more years’ experience demonstrating repair and troubleshooting skills with Philips and/or Multivendor cath lab imaging equipment; additional training provided as needed.
Must live within 1-2hrs drive of the Stanford main hospitals.
Experience working with c-level executives is preferred.
Ability to participate in on-call rotation available to respond onsite 24x7 as needed.
Ability to shift work day or work alternate shift to support customer schedules and service contracts.
Must possess a valid driver’s license
Travel up to 50% to the customer site, zone office or identified meeting locations.
Average driving is 1 to 4 hours daily.
Carries or pulls up to 40 lbs. of test equipment.
Lift parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs.).
Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.
May work from ladders or scaffolding, on occasion.
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Support all Philips Sales Teams keeping them updated on any issues on their side of the business. Relationship managing of both hospitals.