Philips AR/Billing Analyst in Framingham, Massachusetts
Serve as a core Financial Services Operations team member, providing exceptional service to all customers and business partners, including Subscribers, Caregivers, Payers, Programs, Installers, Referral Sources, as well as be a subject matter expert for all billing and finance related questions and processes.
Capture timely, accurate, and thorough documentation of processes, procedures, and reporting standards of all aspects of the billing functions in both manual and electronic platforms Serve as the SPOC for Salesforce and PeopleSoft. Provide input on functionality and enhancements that would improve and streamline tasks related to Financial Service Operations. Facilitate teach backs related to enhancements to the department. Coordinate cross functional communications between Subscriber Services, Sales, Customer Service, and other departments. Communicate issues immediately with supervisors, and take proactive, prompt, appropriate action to correct all problems. Responsible for Database tracking of the AR Aging and other functions, such as Unclaimed Property. Produce reports for Management so they can make assessments and decisions. Manage, train and support co-ops students in learning the different software and processes. This includes Peoplesoft, Manman, Vantive and Salesforce. Research, respond and track Finance email escalations from Customer Service. Research and resolve large group accounts by adding single payers to main accounts, resolving deactivated subs, filling out payment remittance forms and resolving any other issues with subs that need to be credited. Manage reporting for XL800 accounts. Research and resolve these accounts that are sent to collections. Provide reporting for PMD accounts for past due amounts of 5 consecutive months. Organize follow up as necessary on key proactive initiatives to ensure client expectations are met. Provide feedback to management on results on proactive key initiatives and offer suggestions for further development. Exhibits strong knowledge of service excellence, workflow, and relationships management. Resolves general point-of-call questions. Reconcile all accounts receivable monthly; resolve discrepancies and initiative contact regarding collection issues promptly as directly. Generate and reconcile daily, weekly, monthly and periodic internal and external reports. Maintain records in an efficient, effective, and organized manner, and promptly and accurately files/archives documents to ensure appropriate access while maintaining confidentiality. Exhibit knowledge and skill in general operations of the accounting department, and comprehension of functions of other departments within the organization as it relates to the position. Perform additional duties and projects as requested.
We are looking for
2+ years financial reporting and customer service experience.
Strong Customer Service Philosophy. Demonstrates exemplary customer service through demeanor, approach to relationships with employees and customers, and through leadership style.
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc.)
Demonstrates ability to learn other proprietary system tools such as Salesforce.com
Ability to learn quickly, function in fast paced environment and work on multiple tasks simultaneously.
Team oriented, ability to gain the cooperation of others in pursuit of company goals.
Strong work ethic with proven track record of dependability and consistency.
Able to think independently, have strong problem solving skills, and have a continuous improvement mentality.
Planning, organization and effective time management skills
Excellent verbal and written communication skills.
At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry leading in image guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy and respiratory care. Named one of the Top 50 Happiest Companies in America in 2013, we enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards and personalized development planning programs
Find out more info about Philips at www.philips.com/na/careers
Ready to start improving lives by putting your personal skills & passions to work?
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.