Philips Technical content writer (fixed term contract) in Gaggio Montano, Italy
Technical content writer (fixed term contract)
Philips Saeco is a leading company in the research, development, production and marketing of Espresso coffee machines worldwide, for both household and professional use.
Its main innovation site is located in Gaggio Montano, Italy.
We are looking for a Technical Content writer who will be end to end responsible for creating and updating service instructions for service centers for Full auto espresso-machines.
Your tasks will be to:
Creating, updating and continuously improving the service instructions for all repair centers related to Espresso machines
Technical (technical experts)
Non-Technical (for consumers)
Work with a variety of diverse persons within the company such as Engineers (I&D, Service), Field Service & Application Engineers, and Consumer care personnel and in the service centers to design and update service instructions (how to diagnose, repair instructions, communication scripts);
Periodically evaluate service records, and other sources of customer feedback, communicate with consumer care personnel and service center representatives for improving effectiveness of instructions;
Develop and maintain a training curriculum for service centers
Able to deliver clear content for Service centers (70%), Contact center (20%) and other stakeholders (10%)
Typically requires a Bachelor's Degree in a technical discipline (mechanical or electronical) and 1-2 years directly relevant work experience
Strong problem solving mentality and result driven attitude
Willing to learn about coffee machines in detail and deal directly with products and components.
Good communication skills in speaking and writing.
Able to explain technical problems and solutions in a simple, accurate and structured way tuned to consumers (non-experts) and repair technicians (“experts”)
Affinity with visual communication (pictures, drawings, movies)
Fluent in English - Italian & German would be a plus.
Willingness to travel up to 25%.
We offer a fixed term contract of 1 year