Philips eICU Clinical Program Manager in Seoul,

[Key Areas of Responsibilities]

The opportunity of this job is to provide the clinical transformation design, education, support and long term consulting needs for our H2H customers

  • Has responsibilities through the Clinical Transformation Life Cycle

  • Initiates and directs all client activities related to the clinical transformation process, such as: work flow redesign, integration of clinical staff on both sides of the camera, continual evolution of the program through ongoing consultation and annual reviews with specific goals for each setting.

  • Acts as a change agent for Clinical Transformation

  • Partners with Sr. Clinical Leaders (i.e: CNO Nursing, Client Operations and Medical Directors) to help identify ways to evolve their clinical programs and improve patient outcomes.

  • Collaborates with the Program Executive/Customer Relationship Manager to produce effective relationships with the hospital executive team.

  • Manages the clinical activities of software upgrades and or implementation of new projects

  • Possesses an expert knowledge base of product functionality; educates the client in system reports and reporting logic, assists the client in the identification of program metrics, able to manage numerous clients simultaneously (Varies by solution).

  • Develops Client Specific Program Plans

  • Coordinates and writes the clinical operations aspect of the annual/phase reviews, if applicable.

  • Attends all internal and client project meetings and provides Project Manager with client specific updates

  • Guides the Client Operations Director/Manager in assimilation of new role within the program, providing resources for growth

  • Guides clients on the clinical implications of configuration decisions, workflow analysis, custom configurations etc.; assists clients in maintaining integration among staff on both sides of the camera

  • Works collaboratively with implementation teams, able to independently achieve their KARS,

  • Keeps current understanding of the healthcare environment and the strategic goals of each client.

  • Maintains clinical competency in area of expertise

  • Regularly meets with client management teams to develop and maintain strong business relationships onsite and hosts monthly meetings by phone.

  • Tracks performance metrics and provides feedback on methods to improve performance.

  • Mentors the client program management staff to develop a program that demonstrates continual improvement in program performance

  • Mentors inexperienced clinical program managers’ professional growth

  • Participates on special projects/teams as clinical expert to provide clinical input into New Product Releases, Upgrades and Clinical Programs

  • Handles special projects or runs special teams or sub-teams

  • Share clinical discoveries with peers, the Support Center, and others to improve the clinical understanding of H2H applications, software and equipment

[ Qualifications & Requirements ]

  • Advanced practice degree in nursing or Masters degree or bachelors and equivalent experience

  • Current nursing licensure

  • Combination of 5+ years or more in related nursing care experience and supporting/implementing applicable clinical solution including:

  • Project Mgmt/Product Mgmt/Clinical teaching experience

  • Experience in leading clinical teams or programs with demonstrated positive outcomes

  • Prior leadership role in clinical environment preferred

  • Change management

  • Leading clinical team or programs with demonstrated positive outcomes

  • Demonstrates strong current knowledge of the healthcare environment

  • Demonstrated experience in leading multiple clinical team or programs with demonstrated positive outcomes

  • Demonstrative experience in participating in and/or leading teams on interdepartmental projects

  • Proven advanced consultative skills and expertise to help client evolve program to a new level