Philips Biomedical Equipment Technician (Greenville, MS) in Greenville, Massachusetts

CUSTOMER SATISFACTION:

Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel. The BMET must demonstrate ownership in difficult circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Manager, the Site Team, or the customer.

As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information. Refers information to the appropriate person. Provides a positive cohesive company image when discussing the company, products, etc with the customer. Establishes credibility and trust.

Ensures customer satisfaction while meeting business objectives.

Focuses on fixing the customer as well as the medical products. Sets realistic customer expectations. Interfaces with end-users, department managers and supervisors on routine issues.

May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management.

TEAMWORK:

Performs a wide variety of tasks and changes focus quickly as demands change. Adapt to varying needs and requirements of the customer and the business. Implements best practices.

Actively participates as a member of empowered work teams.

Puts the team ahead of individual needs and displays a positive attitude.

  • Actively supports areas of empowerment and continuously strives to improve the team processes

  • Works on areas improving customer satisfaction and company profitability. Keeps commitments – does not “pass the buck.”

  • Open to and embraces change.

COMPLIANCE:

Operate under the required knowledge of regulatory requirements, performance standards, Philips policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.).

Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc.

Performs all administrative duties in a complete manner within prescribed company policies/guidelines including timesheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork.

TECHNICAL:

Able to perform as a primary BMET for at least one medical specialty. May be assigned duties for multiple medical specialties. Maintains knowledge of technical advances and current industry trends.

Assesses situations and makes an optimal and speedy decision despite limited information. Solves problems while exhibiting judgment and a realistic understanding of all the issues.

Problem Solving:

  • Defines problems: Collects data, establishes facts, and draws valid conclusions.

  • Has the ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.

  • Applies his/her technical training and resources to effectively solve problems. Ensures follow-up on on-going issues.

  • Demonstrates troubleshooting capability to the component level and provide a clear explanation regarding the status of the repair to the customer, if needed.

Activities:

  • Diagnoses & resolves equipment problems with minimal call-back or repeat requests.

  • Provides required preventative maintenance, factory modifications, normal installations and service.

  • Utilizes the call escalation process and communicates customer issues to optimize customer uptime and satisfaction while maintaining ownership of the issue.

  • Provides training/mentorship/technical support to other BMETs.

In this role, you have the opportunity to

Support Philips Healthcare as a Biomedical Equipment Technician in Greenville, MS area. You will take on the opportunity to build customer relationships through your effective use of technical knowledge to install, service, and maintain customer sites.

You are responsible for

  • Establishes credibility and trust.

  • Ensures customer satisfaction while meeting business objectives.

  • Understands customer’s competitive environment

  • Provides proactive site leadership in the improvement of customer relationships and satisfaction.

  • Drives the site to maximize customer satisfaction consistent with site business objectives. Shares best practices within local site and across multiple work teams.

  • Involved in multiple levels at the site.

  • May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management.

  • Operate under the required knowledge of regulatory requirements, performance standards, Philips policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.).

  • Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc.

  • Performs all administrative duties in a complete and timely manner including timesheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork.

You are a part of

Working as part of our Global Sales and Service organization, you’ll benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings.

To succeed in this role, you should have the following skills and experience

  • Associate’s degree or equivalent training/experience in electronics or Biomedical Engineering.

  • Minimum of 5 years servicing biomedical Life Support equipment (trained on anesthesia and ventilators, PCMS, worked on laboratory equipment, experience with network hospital systems, etc.).

  • Formal training and sterilizer experience is required.

  • Experience with mechanical devices and tools and test equipment. Must possess demonstrated skills in using an oscilloscope, digital multimeter, etc.

  • Experience with electronic circuit boards, processors and computer hardware including applications, programming and systems functionally.

In return, we offer you

Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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