Philips Logistics Coordinator in Guildford, United Kingdom

Coordinators are also responsible for ensuring that issued spare parts are correctly reported by field engineers and returnable / repairable items are collected and safely returned to central stock.

It’s critical to understand and work closely with the Customer Support Centre and Technical Helpdesk, SPS and the field service engineers

Logistics Coordination

• To ensure all internally generated and Direct Customer Orders have been processed correctly through the order management system

• To coordinate the delivery of exceptions in the spare parts ordering process

• To maintain a parts order desk to process CCC demand for parts.

• To ensure that Customer Support Centre teams are kept informed of ETA for exceptional orders (backorders and delayed items)

• Ensure that carriers are aware of any changes regarding a shipment and that they have the correct equipment to handle the collection and delivery of large or heavy items

• To raise purchase orders on Supply Centres and Third Party Suppliers as required

• To escalate any logistics supply problems to the Service Logistics Team Leader and other appropriate staff, Team Leaders & Managers in a timely manner

• To manage outstanding purchase orders, including backorders

• Inform/train other members of staff to minimise errors

• To provide out of hours logistics escalation support on a rota basis

• To manage 3rd party supplier of tools and test equipment for engineers.

Inventory Control

• Communicate with OPT, Engineers and Service Managers as necessary to control field stock levels

• Monitor with OPT and assist in the prompt return of spare parts from the field

• Resolve any issues regarding lost or missing parts, accurately identify unresolved items and request financial write off

• Work closely with global teams to manage spare parts returns

• Manage GIT and PRR to agreed targets.

Key measures and performance indicators

• Parts are correctly ordered and delivered (escalation of errors)

• Outstanding back orders

• Stock levels- inventory value and aging, write-off value

• Customer satisfaction and any dissatisfaction

• Contribution towards the team

• Demonstrated support for your colleagues

• Feedback from engineers, Service Managers and other internal staff

In this role, you have the opportunity to support the logistical requirements of the customer contact centre, resolving issues to ensure timely delivery, maximize equipment up-time and minimize cost.

You are responsible for;

Logistics Coordination

  • To ensure all internally generated and Direct Customer Orders have been processed correctly through the order management system

  • To coordinate the delivery of exceptions in the spare parts ordering process

  • To maintain a parts order desk to process demand for parts.

  • To ensure that Customer Support Centre teams are kept informed of ETA for exceptional orders (backorders and delayed items)

  • Ensure that carriers are aware of any changes regarding a shipment and that they have the correct equipment to handle the collection and delivery of large or heavy items

  • To raise purchase orders on Supply Centres and Third Party Suppliers as required

  • To escalate any logistics supply problems to the Service Logistics Team Leader and other appropriate staff, Team Leaders & Managers in a timely manner

  • To manage outstanding purchase orders, including backorders

  • Inform/train other members of staff to minimise errors

  • To provide out of hours logistics escalation support on a rota basis

  • To manage 3rd party supplier of tools and test equipment for engineers.

  • Communicate with Engineers and Service Managers as necessary to control field stock levels

  • Resolve any issues regarding lost or missing parts, accurately identify unresolved items and request financial write off

  • Work closely with global teams to manage spare parts returns

You are a part of a team of 6 reporting into the Logistics Team Leader.

The role will be based in Guildford, working on shift rotation of; 7.30am-4pm, 8am-4.30pm, 9am-5.30pm or 11.30am-8pm. You will be asked to work on weekends 1 in 6 weeks.

To succeed in this role, you should have the following skills and experience;

  • Demonstrated commitment to satisfy customers, able to build trust and confidence.

  • Ability to work calmly under significant pressure on multiple tasks.

  • Computer literate on word and Excel

  • Ability to work independently and as part of a team.

  • Ability to prioritise work. Good organisational skills

  • Ability to work to pre-determined targets and timescales.

  • Excellent interpersonal and communication skills including telephone manner.

  • Previous experience in logistics/courier/warehouse is desirable

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website. Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Please apply on-line – Good Luck!

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