Philips Logistics Coordinator in Guildford, United Kingdom
To ensure all internally generated and Direct Customer Orders have been processed correctly through the order management system
To coordinate the delivery of exceptions in the spare parts ordering process
To maintain a parts order desk to process CCC demand for parts.
To ensure that Customer Support Centre teams are kept informed of ETA for exceptional orders (backorders and delayed items)
Ensure that carriers are aware of any changes regarding a shipment and that they have the correct equipment to handle the collection and delivery of large or heavy items
To raise purchase orders on Supply Centres and Third Party Suppliers as required
To escalate any logistics supply problems to the Service Logistics Team Leader and other appropriate staff, Team Leaders & Managers in a timely manner
To manage outstanding purchase orders, including backorders
Inform/train other members of staff to minimise errors
To provide out of hours logistics escalation support on a rota basis
To manage 3rd party supplier of tools and test equipment for engineers.
Communicate with OPT, Engineers and Service Managers as necessary to control field stock levels
Monitor with OPT and assist in the prompt return of spare parts from the field
Resolve any issues regarding lost or missing parts, accurately identify unresolved items and request financial write off
Work closely with global teams to manage spare parts returns
Manage GIT and PRR to agreed targets.
Key measures and performance indicators
Parts are correctly ordered and delivered (escalation of errors)
Outstanding back orders
Stock levels- inventory value and aging, write-off value
Customer satisfaction and any dissatisfaction
Contribution towards the team
Demonstrated support for your colleagues
Feedback from engineers, Service Managers and other internal staff
In this role, you have the opportunity to;
Interface directly with the Philips customer base supporting the coordination and distribution of spare parts through the Philips network in the UK&I markets.
You are responsible for;
Ensuring that spare parts orders placed throughout Customer Support are proactively managed and placed by the parts order desk to resolve system and logistics related defects. The issues that arise must be resolved quickly to ensure on time delivery, maximise equipment uptime and minimise cost.
As a Coordinator you will also be responsible for ensuring that issued spare parts are correctly reported by field engineers and returnable / repairable items are collected and safely returned to central stock. It’s critical to understand and work closely with the Customer Support Centre and Technical Helpdesk, SPS and the field service engineers to ensure the smooth transition of parts through the logistics process.
You are a part of;
A team of 5 coordinators within the fast paced and vibrant contact centre, working to strict timeframes and deadlines, with multiple touchpoints across nearly the whole of the Philips business.
To succeed in this role, you should have the following skills and experience;
Ability to operate independently but within team context within a fast paced pressurized environment
Strong attention to detail with a methodical approach to tasks
Ability to multi-task across multiple projects and open tickets
Good communication skills both written & verbal
Please note this role operates on a 5-shift rotating pattern; 7:30am - 4.00pm / 8am - 4.30pm, /9am - 5.30pm / 10am - 6pm / 11.30am - 8pm. You will also be required to work one full weekend every 6 weeks (8am-8pm Sat & Sun worked from home), with time off given in lieu.
In return, we offer you
A path towards your most rewarding career. Philips is growing its Health Systems business group wide. Succeeding in this internal and external customer facing role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website. Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
Please apply on-line – Good Luck!
Recruitment agencies : we are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly. Unfortunately we are not able to respond to you and cannot accept speculative CV’s as way of introduction.