Philips Logistics Coordinator in Guildford, United Kingdom

Logistics Coordination

  • To ensure all internally generated and Direct Customer Orders have been processed correctly through the order management system

  • To coordinate the delivery of exceptions in the spare parts ordering process

  • To maintain a parts order desk to process CCC demand for parts.

  • To ensure that Customer Support Centre teams are kept informed of ETA for exceptional orders (backorders and delayed items)

  • Ensure that carriers are aware of any changes regarding a shipment and that they have the correct equipment to handle the collection and delivery of large or heavy items

  • To raise purchase orders on Supply Centres and Third Party Suppliers as required

  • To escalate any logistics supply problems to the Service Logistics Team Leader and other appropriate staff, Team Leaders & Managers in a timely manner

  • To manage outstanding purchase orders, including backorders

  • Inform/train other members of staff to minimise errors

  • To provide out of hours logistics escalation support on a rota basis

  • To manage 3rd party supplier of tools and test equipment for engineers.

Inventory Control

  • Communicate with OPT, Engineers and Service Managers as necessary to control field stock levels

  • Monitor with OPT and assist in the prompt return of spare parts from the field

  • Resolve any issues regarding lost or missing parts, accurately identify unresolved items and request financial write off

  • Work closely with global teams to manage spare parts returns

  • Manage GIT and PRR to agreed targets.

Key measures and performance indicators

  • Parts are correctly ordered and delivered (escalation of errors)

  • Outstanding back orders

  • Stock levels- inventory value and aging, write-off value

  • Customer satisfaction and any dissatisfaction

  • Contribution towards the team

  • Demonstrated support for your colleagues

  • Feedback from engineers, Service Managers and other internal staff

In this role, you have the opportunity to;

Interface directly with the Philips customer base supporting the coordination and distribution of spare parts through the Philips network in the UK&I markets.

You are responsible for;

Ensuring that spare parts orders placed throughout Customer Support are proactively managed and placed by the parts order desk to resolve system and logistics related defects. The issues that arise must be resolved quickly to ensure on time delivery, maximise equipment uptime and minimise cost.

As a Coordinator you will also be responsible for ensuring that issued spare parts are correctly reported by field engineers and returnable / repairable items are collected and safely returned to central stock. It’s critical to understand and work closely with the Customer Support Centre and Technical Helpdesk, SPS and the field service engineers to ensure the smooth transition of parts through the logistics process.

You are a part of;

A team of 5 coordinators within the fast paced and vibrant contact centre, working to strict timeframes and deadlines, with multiple touchpoints across nearly the whole of the Philips business.

To succeed in this role, you should have the following skills and experience;

  • Ability to operate independently but within team context within a fast paced pressurized environment

  • Strong attention to detail with a methodical approach to tasks

  • Ability to multi-task across multiple projects and open tickets

  • Good communication skills both written & verbal

Please note this role operates on a 5-shift rotating pattern; 7:30am - 4.00pm / 8am - 4.30pm, /9am - 5.30pm / 10am - 6pm / 11.30am - 8pm. You will also be required to work one full weekend every 6 weeks (8am-8pm Sat & Sun worked from home), with time off given in lieu.

In return, we offer you

A path towards your most rewarding career. Philips is growing its Health Systems business group wide. Succeeding in this internal and external customer facing role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website. Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

Please apply on-line – Good Luck!

Recruitment agencies : we are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly. Unfortunately we are not able to respond to you and cannot accept speculative CV’s as way of introduction.