Philips Sales Order Processor in Guildford, United Kingdom

Your challenge

Philips Healthcare UK are seeking a Contracts Coordinator to deliver a fantastic customer experience through first class organisation of our customers’ service contracts and promotion of our portfolio.

Reporting to the Sales Operations Manager, the successful candidate will be based in the Philips Healthcare office in Guildford

Your responsibilities

Your responsibilities as a Contracts Coordinator include;

  • Maintain the installed base to ensure that new items are added in a timely manner and that old equipment is removed, escalating where necessary and taking ownership of the issue through to resolution.

  • Grow our customer service contract business by actively promoting and selling our contract portfolio to existing and new customers (inside sales).

  • Create new business quotes for customers when equipment is due to go out of warranty.

  • Upload data on new installations into the installed base from source factories.

  • Keep warranty and contract agreements up to date.

  • Raise invoices and credit notes in accordance with relevant approvals and resolving customer queries in a timely manner.

  • Create renewals for contracts checking dates and serial numbers in SAP.

  • Liaise with our customers and sales specialists to ensuring that purchase orders from customers are received in a timely manner and ensure that information received from customer is accurate.

  • Set up PM visits with customers as per contract.

  • Monitor monthly targets and ensure that work is prioritised accordingly.

  • Work with colleagues in Planning, Service Logistics and on the Helpdesk, where necessary, to resolve customer issues and provide feedback in a timely manner.

  • Be a professional representative for Philips Healthcare in accordance with company policies, procedures and targets.

  • Act as a customer advocate.

Your team

You will report into the Sales Operations Manager.

This position will be based from our Guildford office however we operate an agile working environment in this office. https://www.linkedin.com/pulse/philips-goes-agile-louise-moore?trk=pulse_spock-articles

We are looking for

  • Excellent organisation skills and an attention to detail.

  • Excellent verbal communication skills and phone manner.

  • Good standard of computer literacy.

  • Fluent English language skills.

  • Previous experience in a customer services or contact centre environment.

  • Experience in the Healthcare industry (service and/or products). (Desirable)

  • Ability to prioritise and work under pressure.

  • Ability to work to multiple pre-determined targets and timescales.

  • Experience as a SAP user, particularly in the sales and distribution module would be an advantageous.

  • Knowledge and experience of administering in a service based organisation. (Desirable)

Our offer

We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:

• A competitive base salary plus a high performance related bonus.

• Access to private healthcare insurance

• Holiday allowance of 25 days a year from the start (plus bank holidays)

• Learning and Development opportunities through our Philips University

• Family friendly policies which offer enhanced maternity and paternity schemes

• The Philips Employee Shop allows employees to buy Philips products at discounted prices

• Subsidised Café promoting healthy eating and wellbeing at the Guildford site

• Social Events - a dedicated Sports & Social committee with members in Guildford and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports Park.

Please apply on-line – Good Luck!

Recruitment agencies : we are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly as we are not able to respond to you.

In this role, you have the opportunity to deliver a fantastic customer experience through first class organisation of our customers’ service contracts and promotion of our portfolio.

Reporting to the Sales Operations Manager, the successful candidate will be based in the Philips Healthcare office in Guildford

You are responsible for;

  • Maintain the installed base to ensure that new items are added in a timely manner and that old equipment is removed, escalating where necessary and taking ownership of the issue through to resolution.

  • Grow our customer service contract business by actively promoting and selling our contract portfolio to existing and new customers (inside sales).

  • Create new business quotes for customers when equipment is due to go out of warranty.

  • Upload data on new installations into the installed base from source factories.

  • Keep warranty and contract agreements up to date.

  • Raise invoices and credit notes in accordance with relevant approvals and resolving customer queries in a timely manner.

  • Create renewals for contracts checking dates and serial numbers in SAP.

  • Liaise with our customers and sales specialists to ensuring that purchase orders from customers are received in a timely manner and ensure that information received from customer is accurate.

  • Set up PM visits with customers as per contract.

  • Monitor monthly targets and ensure that work is prioritised accordingly.

  • Work with colleagues in Planning, Service Logistics and on the Helpdesk, where necessary, to resolve customer issues and provide feedback in a timely manner.

  • Be a professional representative for Philips Healthcare in accordance with company policies, procedures and targets.

  • Act as a customer advocate.

You are a part of a team of 7, reporting into the Contracts team leader.

To succeed in this role, you should have the following skills and experience;

  • Excellent organisation skills and an attention to detail.

  • Excellent verbal communication skills and phone manner.

  • Good standard of computer literacy.

  • Fluent English language skills.

  • Previous experience in a customer services or contact centre environment.

  • Experience in the Healthcare industry (service and/or products). (Desirable)

  • Ability to prioritise and work under pressure.

  • Ability to work to multiple pre-determined targets and timescales.

  • Experience as a SAP user, particularly in the sales and distribution module would be an advantageous.

  • Knowledge and experience of administering in a service based organisation. (Desirable)

In return, we offer you

A path towards your most rewarding career. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website. Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Please apply on-line – Good Luck!

Recruitment agencies : we are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly. Unfortunately we are not able to respond to you and cannot accept speculative CV’s as way of introduction.