Philips Field Service Engineer, US in Hangzhou, China

  • Bachelor degree or above, preferably majored in medical related field or marketing

  • Solid technical knowledge and skills, and strong in business experience

Good at English speaking and writing, and Good communication skill on both internally and externally

In this role, you have the opportunity to

Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO. Achieve the business KPI including revenue、OIT、AR etc.

You are responsible for

  • Own customer satisfaction & service quality KPIs for assigned account

  • Provide service support to team members as required

  • Develop and maintain good relationships with customers

  • Plan and deliver assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO

  • Prepare and provide kinds of Service Report on an accurate and timely basis

  • Attend training and develop relevant knowledge and skills.

  • Develop business in assigned account (UM FSE)

  • Other tasks assigned by team & company

To succeed in this role, you should have the following skills and experience

  • Strong technical knowledge on Healthcare products

  • Strong communication skill and Open mind to share with others

  • Clear and logic thinking

  • Ability to handle multi tasks

  • Good execution skill

  • Excellent English skill in reading, writing and speaking

  • Willing to take responsibility

  • Self motivation and self management

In return, we offer you

A dynamic working environment in an innovative business which offers you excellent opportunities to further develop and to fully exploit your talents. This job comes with a competitive salary and excellent benefits. This role will ideally be based in Shanghai

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .