Philips Product Support Engineer, Philips Healthcare, (Highland Hts., OH) in Highland Heights, Ohio

Product Support Engineer, Philips Healthcare, (Highland Hts., OH)

Summary Description:

The Customer Support Product Support Engineer will represent and champion customer support stake holders needs in the development of new products and interim product releases to ensure best in class service workflow, service documentation and service training. He/she will work closely with cross-functional organizations (i.e.: R&D, manufacturing, marketing, etc) influencing design for supportability, and supporting the development of service collateral to enable the key market service teams to service and maintain the installed base of BIU systems.

Key Areas of Responsibility:

Identify and drive the implementation of product requirements, use cases and test cases for the development of BIU systems with world class service and clinical work flow.

Develop spare parts plans and establish parts in inventory for IB, NPI, or life cycle projects.

Create collateral, kits and associated instructions for the deployment and implementation of Field Change Orders.

Assist NPI and IB project managers in the creation of NPI program deliverables to meet milestones.

Develop technical training course and materials for new product introduction (NPI) Programs

Provide technical assistance to the Global Sales & Services (GSS) organizations and Level 3 Technical Support Groups and end user/customer in diagnosing, troubleshooting, repairing and debugging products, systems or software when issues cannot be resolved locally.

Develop and deliver timely service communication of identified issues and resolutions.

Minimum Qualifications:

A minimum of a bachelor’s degree, or equivalent work experience is required.

3 plus years of experience with development of medical imaging equipment.

3 plus years of experience with medical imaging equipment service or support.

Desired Qualifications:

More than 3 years of engineering support experience

Demonstrated cross-functional participation of complex project with strong skills in project fundamentals, including task planning and tracking.


Must have excellent interpersonal communication skills as well as being a motivated team player.

Strong time management skills, with continuous improvements and focus on estimations and meeting deadlines for self and team.

Functions effectively in a dynamic team environment. Effective with situational leadership.

Acts as individual contributor as well as part of a cross-functional team.

Brings out the best in team members and other employees with whom he/she interacts.

Must possess good intercommunication skills (both oral and written).

Able to organize work in order to efficiently manage assigned tasks.

Our Offer :

At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry leading in image guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy and respiratory care. Named one of the Top 50 Happiest Companies in America in 2013, we enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards and personalized development planning programs.

Here at Philips WE ARE Working Together for a Better Tomorrow:

Philips' dedication to enriching lives is reflected in our company, our solutions, and a commitment to our people. Philips products lead to improved healthcare, faster diagnosis and better patient outcomes. Philips employees change lives every day.

Enjoy endless opportunities to learn, and develop your career in the directions to which you aspire. Philips Healthcare is a place where you will work with others whose far-reaching ideas and accomplishments have impacted over 200 million lives already. Please help us determine what’s next. Your ideas and ability to deliver will help to transform the future of healthcare, and allow you to create your own legacy.

Thanks to our employees, we are at the forefront of the Healthcare industry. Healthcare providers, backed by our many market leading solutions, are able to diagnose confidently, improve care, and increase the quality of life for patients across North America each and every day.

Advance your career in an environment that supports work-life balance, health & well-being and continuous learning. Making a difference begins right here, where you come first.

Apply today!

Find out more info about Philips at

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.