Philips Sr. Manager, Q&R, Installed Base Leader in Highland Heights, Ohio

Your Responsibilities:

• Perform a strategic business role across diverse initiatives with the ability to

integrate and distill complex technical information across a range of subjects specifically with an understanding of the impact these initiatives will have on the installed based and, quality and regulatory landscape of the business.

• Coordinate projects of new and varying scope

• With a strong bias for action, keep momentum on time sensitive projects and

enable the Q&R Leader to stay abreast of critical decisions or deadlines

• Represent the Q&R Leader in meetings as necessary and prepare meeting

summaries

• Be a champion for organizational direction, projects and initiatives

Installed Base Leader, Q&R

• Prepare materials summarizing relevant information for the Q&R Leader

including gathering essential project data, operations evaluations, management

team assessments, and performance analysis

• Consult and partner with BU Directors, senior leadership & affiliates and support

the Q&R Leaders’ strategic direction

• Demonstrate honesty, responsibility, integrity and fulfillment of commitments

• Perform other duties as assigned

Requirements:

• Bachelor’s degree in an engineering or other technical discipline (B.S.)

• Minimum of 10 years work experience in the healthcare industry, preferably medical devices/diagnostics working with Service and the installed base of instrumentation

• Minimum of 6 years in Field Service capacities

• Exceptional analytical skills with the ability to communicate information across

diverse businesses

• Strong initiative with the ability to collect data points across disparate projects in

a cohesive manner

• Diverse experience, knowledge or and/or interest in a variety of business

initiatives

• Excellent interpersonal skills with the ability to handle confidential information

with discretion

• Robust project management with a savviness of responding to boundaries and the

ability to navigate through unique challenges

• Exceptional ability to motivate talented professionals who achieve results

• Makes timely, fact-based decisions and gives clear direction to teams

• Proven persistence and resilience when accomplishing difficult tasks; learns from

failure

• Demonstrated understanding of analytics

• Demonstrated understanding of execution principles

• Strong quantitative outlook with matching analytical skills and non-linear

thinking

• Ability to identify metrics-driven insights and identify required actions

• Thought leader with track record of identifying and implementing creative

solutions

• Relentless seeker of results with a demonstrable track record of achieving them

• Pushes self and others to try new approaches. Gets around, under or through

barriers.

• Comfortable in working in the creative space of a quality management system and regulations

Communication

• Exceptional verbal and written communication skills

• Experienced at collaborating with senior executives across an organization to

drive results

In this role, you have the opportunity to

Through partnership across the middle management and executive levels across business units and customer service organization leadership teams and/or project stakeholders, the Quality & Regulatory (Q&R) Installed Base (IB) Leader will ensure product lifecycle initiatives are prepared for final decision making for the Head of Q&R Computed Tomography/ Advanced Molecular Imaging (CT/AMI) and execution by the IB Leader and matrixed support team.

Your Responsibilities:

  • Perform a strategic business role across diverse initiatives with the ability to integrate and distill complex technical information across a range of subjects specifically with an understanding of the impact these initiatives will have on the installed based and, quality and regulatory landscape of the business.

  • Coordinate projects of new and varying scope

  • With a strong bias for action, keep momentum on time sensitive projects and enable the Q&R Leader to stay abreast of critical decisions or deadlines

  • Represent the Q&R Leader in meetings as necessary and prepare meeting summaries

  • Be a champion for organizational direction, projects and initiatives

  • Prepare materials summarizing relevant information for the Q&R Leader including gathering essential project data, operations evaluations, management team assessments, and performance analysis

  • Consult and partner with BU Directors, senior leadership & affiliates and support the Q&R Leaders’ strategic direction

  • Demonstrate honesty, responsibility, integrity and fulfillment of commitments

  • Perform other duties as assigned To succeed in this role, you should have the following skills and experience Minimum requirements:

  • Bachelor’s degree in an engineering or other technical discipline (B.S.)

  • 10 years work experience in the healthcare industry, preferably medical devices/diagnostics working with Service and the installed base of instrumentation

  • Minimum of 6 years of experience in Field Service capacities Skills:

  • Exceptional analytical skills with the ability to communicate information across

  • diverse businesses

  • Strong initiative with the ability to collect data points across disparate projects in a cohesive manner

  • Diverse experience, knowledge or and/or interest in a variety of business initiatives

  • Excellent interpersonal skills with the ability to handle confidential information with discretion

  • Robust project management with a savviness of responding to boundaries and the ability to navigate through unique challenges

  • Exceptional ability to motivate talented professionals who achieve results

  • Makes timely, fact-based decisions and gives clear direction to teams

  • Proven persistence and resilience when accomplishing difficult tasks; learns from failure

  • Demonstrated understanding of analytics

  • Demonstrated understanding of execution principles

  • Strong quantitative outlook with matching analytical skills and non-linear thinking

  • Ability to identify metrics-driven insights and identify required actions

  • Thought leader with track record of identifying and implementing creative solutions

  • Comfortable in working in the creative space of a quality management system and regulations Why should you join Philips? Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech/philips-recruitment-process.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.#LI-HT1