Philips Service Innovation Manager in Home Worker, Massachusetts

Your Challenge

Service Innovation Manager oversees the activities of several service innovation departments; Exercises supervision in terms of costs, methods, and staffing; Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.

Service Innovation Manager is involved in developing, modifying and executing company service innovation policies that affect immediate operations.

This position holder works on issues where analysis of situations or service innovation data requires an in-depth knowledge of organizational objectives.

Your Responsibilities

  • Manage Service Delivery team with the objective of engaging customers and deploying innovative service options

  • Organize, prepare and participate in customer site visits

  • Maintain system performance dashboards

  • Mentor subordinates

  • Conduct weekly meeting with the service innovation team

  • Perform data analysis to determine key focus for the overall program

  • Support development and implementation of field diagnostics

Your Team

We have a dynamic and rewarding career opportunity for Service Innovation Manager in Gainesville, FL.

Invivo Corporation, a subsidiary of Philips Healthcare and world leader in MRI coils and related accessories, is looking to expand its Gainesville, FL team. Our vision is to deliver clinical solutions to our customers, whether indirectly through Original Equipment Manufacturers of MRI scanners, or directly to clinical MRI users. Our history is grounded in the expert development of MRI coils and more recently in the development of integrated clinical solutions like Functional MRI and the DynaCAD breast imaging system. Research and advanced development are at the core of the future of the MRI field and are a key part of Invivo's strategy for growth.

Our Offer

At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry leading in image guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy and respiratory care.

Named one of the Top 50 Happiest Companies in America in 2013, we enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards and personalized development planning programs.


  • Master’s Degree is preferred

  • 5 years of related experience in service innovation.

  • LEAN Certified/Black Belt Certification

  • Experience interfacing with field service organizations

  • Experience leading large scale project/programs

  • Experience interfacing with customers in a clinical setting

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.