Philips Field Service Engineer Diagnostic X-Ray in Home Worker, Netherlands

Your challenge

We challenge you to join Philips Health Systems as Field Service Engineer for Direct X-ray Systems in the Benelux where you will be responsible for the region Eindhoven/ Den Bosch, where you will support our customers (mainly hospitals) by using strong technical and communicative skills in providing best in class customer service!

Your responsibilities

As Field Service Engineer DXR, you will be responsible for installing, servicing and maintaining our professional High Tech Health Systems at customer site.

Furthermore you will:

  • Install Philips DXR equipment according standards with respect to quality and installation time including test complex IT networks following stringent real time patient data requirements.

  • Troubleshoot complex network issues to ensure acceptable Quality of Service.

  • Own the customer experience through the life cycle of customer systems from installation through end-of-support.

  • Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards.

  • Be aware of customer needs and potential commercial leads. Provide feedback and recommendations to commercial colleagues and management in the district.

  • Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards.

  • Perform corrective maintenance, supported when necessary by remote support center.

  • Support the Remote Support Team when needed.

  • Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned. Be a professional representative for Philips Health Systems with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with Philips policy and targets

Your team

As Field Service Engineer DXR, you will be part of the Benelux Health Systems organization.

You will join a group of twentyfive passionate and dedicated Field Service Engineers working across the Netherlands.

You will report to the District Operations Manager, located in Eindhoven

We are looking for

  • Career starter

  • Vocational Education or Higher Vocational Education Electronics/IT

  • Eagerness to deliver results and high levels of customer satisfaction, both internal external.

  • Can do” mentality and pro-active with a positive, open attitude

  • Excellent interpersonal skills, you know how to engage with customers in a professional environment.

  • Able to work independently and know how to team up with colleagues when needed

  • Must hold a valid driver’s license

  • Living in the South-East part of the Netherlands

  • Mainly working in South of the Netherlands, but willing to travel in the whole country, and in exceptional cases in the Benelux.

  • Participate in 24/7 standby shift one week every 6 weeks

  • Fluent in Dutch and English