Philips Service Specialist, Technical Support in Jiaxing, China
Field Service technician
In this role, you have the opportunity to
To be participate in working for high growth business that will help improve the lives of millions of men globally, while advancing Philips digital transformation journey as a global leader in Health Technology.
You are responsible for
Responsible for product technical guidance (including distributors, customers, service providers, etc.)
Responsible for maintain level 3 administrative areas and PSP2 personnel system
Responsible for after-sales training organization, the development and coordination of large (and daily training)
Responsible for the crisis event processing and follow up
Responsible for FCR tracking per month
Responsible for quality issue tracking
Responsible for return factory machine identification and issue a report
Assesse and certificate service engineer
Responsible for PSP2 system integrity
You are a part of
A progressive and energetic team that contributes directly to the growth of the business. You have a direct reporting line to the Service manager.
To succeed in this role, you should have the following skills and experience
Typically requires a Bachelor’s degree and > 5 years of related experience in field service.
Good understanding of service process
In return, we offer you
We offer experiences and opportunities that add many unexpected and enriching moments to our employees’ lives. Especially when the innovative health technologies and solutions they help develop benefit their own friends and family.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech/philips-recruitment-process.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .