Philips Product Support Engineer in Kennesaw, Georgia


In this role, you have the opportunity to

Lead the development of new and sustaining product Service operational processes and documentation, for all domestic and international customers inside and outside the Philips organization.

You are responsible for

  • Leading new product development (NPD) service projects to successful and on-time completion

  • Represent service during the project planning activities as per the product development process and help define and document the product service strategies and service readiness levels throughout the product lifecycle

  • Generate service processes using released Engineering documents and pre-established service guidelines and procedures; these include defining and creating required repair parts, service specifications, product maintenance, troubleshooting, diagnostic procedures and testing and tooling strategies

  • Monitoring and Control Service Operational Impact for all incoming NPD changes and customer specific service programs

  • Creating and maintaining of Service Implementation Plan and Service Manuals

  • Collaborating with Equipment Engineers on the creation of Equipment Requirement Documents

You are a part of

​​​​​​​​​​​The Sleep & Respiratory Care (SRC) business unit, which exists to restore natural sleep and breathing. Our success spans more than three decades and can be attributed to our passion for deeply understanding the needs of the patients we serve. We leverage these insights to develop intuitive and seamlessly connected solutions that improve quality of life and help people rediscover their dreams.

To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree required

  • Experience within Project Management and technical writing

  • Ability to lead and/or work on cross-functional teams to achieve common goals, teaming with upstream suppliers to our process and downstream customers or our process.

  • Excellent writing, communication and organization skills, in order to convey complex thoughts in straightforward manner

  • Ability to apply technical knowledge of service and/or manufacturing processes

  • Excellent judgment and decision-making capability, applying knowledge of regulations in practical manner to support the business in a compliant fashion.

  • Establishment of priorities and ability to meet multiple deadlines

In return, we offer you

The opportunity to work in a fast-paced global environment. You will have autonomy, flexibility and the ability to be creative, while providing meaningful impact on how healthcare services are delivered to our customers. You will directly influence how healthcare providers give care with our product line.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.