Philips Contract Administrator with English language in Lodz, Poland

  • Create service contracts in the system management system based upon a signed contract quote.

  • Add the agreed contract features relevant for appropriate services execution, pricing and billing information

  • Connect the correct Installed Base Product

  • Renew the contracts based on signed quote or renew the contract based on the original quote in case of silent renewal agreement with the customer.

  • End the contract upon request from customer or per internal reason.

  • Create contract amounts via credit note if necessary.

Job title

Contract Administrator with English language – Łódź, Poland

Job description

Philips is a diversified Health and Well-being company, focused on improving people’s lives through timely innovations. As a world leader in healthcare and lifestyle, Philips integrates technologies and design into people-centric solutions, based on fundamental customer insights.

Currently we have the opportunity for a dynamic English speaker Contract Administrator to join our team in Łódź and take responsibility in providing operational support, covering Contract Management and the Installed Base functions.

Your responsibilities

Being part of the Customer Service Team your tasks will include but are not limited to:

  • Create service contracts in the management system based upon a signed contract quote.

  • Add the agreed contract features relevant for appropriate services execution, pricing and billing information

  • End the contract upon request from customer or per internal reason.

  • Manages all phases of service agreement processing, including:

  • Ensures that all booking criteria is met based on current policies

  • Verify accuracy and completeness of pricing, configuration and master data

  • Review and obtain necessary approvals for non-standard entitlements and changes to Terms and Conditions

  • Accurately input required data into booking tool to ensure proper entitlement, billing and revenue recognition

  • Provides support to Sales, Service, Finance, Service Marketing and Accounts Receivable organizations and customers by researching and resolving issues in a timely manner.

  • Creates and maintains contract files to ensure all necessary contract documentation is accessible to all departments.

  • Regularly communicates with customers/partners to drive solutions and maintain satisfaction.

Your team

Under the umbrella of Royal Philips, Philips Customer Service Centre of Excellence based in Łódź, performs operational and administrative activities supporting, among others the Installed Based function of the company at a global level.

You will have the opportunity to develop your career in an award winning multinational organization rich in 125 years of innovation and success. You will be surrounded by energetic professionals and evolving in a friendly and dynamic atmosphere.

Use your talents to help creating a healthier society. Join us at the Philips Customer Service Centre of Excellence and have a positive impact on people’s lives!

We are looking for

  • Interpersonal skills required in interactions with Philips Healthcare staff, and external customers.

  • Strong attention to details

  • Dynamic and customer oriented mind-set

  • Ability to multi-task and work in a fast-paced environment.

  • Previous customer service experience.

  • Bachelor’s degree in business or related field.

  • Good organizational skills and aptitude for detail.

  • Fluent level of English is essential

Our offer

We offer the unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

  • Yearly bonus based on performance achieved.

  • Private medical care with option to extend it to family members.

  • Benefit System cards.

  • Discount for Philips’ products.

  • Relocation package applicable for people moving in from outside of Łódź region.

We kindly inform you that we will contact only chosen candidates.

Please provide a clause : „Hereby I agree to process my personal data included in my application for requirements of the recruitment process (in accordance to Personal data Protection Act dated 29 August 1997; Official Journal no 133, item 883)”.