Philips Customer Service Administrator with English language in Lodz, Poland

  • Create and/or support the automated creation of Installed Base records in the Installed Base management system, based upon validated data from the BIUs or from other validated sources.

  • Monitor automated processes via exception reports to ensure timely and complete creation of Installed Base records.

  • Maintain existing Installed Base records in accordance with validated change requests.

  • Monitor the automated Installed Base maintenance processes via exception reports to ensure that changes have been executed completely and accurately.

  • Carry out a regular analysis of data accuracy including providing data for field audits and absorbing the results of field audits back into the maintenance process.

At all times, working within the requirements set out in the relevant work instructions, process guidelines and in accordance with Quality and Regulatory policies and procedures.

Job title

Customer Service Administrator with English language – Łódź, Poland

Job description

Philips is a diversified Health and Well-being company, focused on improving people’s lives through timely innovations. As a world leader in healthcare and lifestyle, Philips integrates technologies and design into people-centric solutions, based on fundamental customer insights.

Currently we have the opportunity for a dynamic English speaker Customer Service Administrator to join our team in Łódź and take responsibility in providing operational support, covering Contract Management and the Installed Base functions for Health Systems Organisation.

Your responsibilities

Being part of the Customer Service Team your tasks will include but are not limited to:

  • Create and/or support the automated creation of records in the management system.

  • Monitor automated processes via exception reports to ensure timely and complete creation of Installed Base records.

  • Maintain existing Installed Base records in accordance with validated change requests.

  • Carry out a regular analysis of data accuracy including providing data for field audits and absorbing the results of field audits back into the maintenance process.

  • At all times, working within the requirements set out in the relevant work instructions, process guidelines and in accordance with Quality and Regulatory policies and procedures.

Your team

Under the umbrella of Royal Philips, Philips Customer Service Centre of Excellence based in Łódź, performs operational and administrative activities supporting, among others the Installed Based function of the company at a global level.

You will have the opportunity to develop your career in an award winning multinational organization rich in 125 years of innovation and success. You will be surrounded by energetic professionals and evolving in a friendly and dynamic atmosphere.

Use your talents to help creating a healthier society. Join us at the Philips Customer Service Centre of Excellence and have a positive impact on people’s lives!

We are looking for

  • Interpersonal skills required in interactions with Philips Healthcare staff, and external customers.

  • Dynamic and customer oriented mind-set

  • Ability to multi-task and work in a fast-paced environment.

  • Previous customer service experience.

  • Bachelor’s degree in business or related field.

  • Good organizational skills and aptitude for detail.

  • Fluent level of English is essential

Our offer

We offer the unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

  • Yearly bonus based on performance achieved.

  • Private medical care with option to extend it to family members.

  • Benefit System cards.

  • Discount for Philips’ products.

  • Relocation package applicable for people moving in from outside of Łódź region.

We kindly inform you that we will contact only chosen candidates.

Please provide a clause : „Hereby I agree to process my personal data included in my application for requirements of the recruitment process (in accordance to Personal data Protection Act dated 29 August 1997; Official Journal no 133, item 883)”.