Philips Field Service Engineer 2, Diagnostic X-ray (DXR) and Cardio/Vascular (CV) - LA area in Los Angeles, Massachusetts

Philips is seeking a DXR/CV/MV, Service Engineer to support their Imaging Systems business in the Greater Los Angeles, CA area and covering other areas within the territory as needed. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, service, and maintain customer sites.

• Assist in service repair, preventative maintenance, field change orders / installations.

• Identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales Personnel

• Operate under required knowledge of regulatory requirement (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations

• Defines problems: Collects data, establishes facts, and draws valid conclusions. Has the ability to interpret an extensive variety of technical instructions and deal with abstract and concrete variables

Your Team

Working as part of our Global Sales and Service organization, you’ll benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable. As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.

Our Offer

Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Candidate Qualifications

• BSEE/BSEET preferred, or two year formal education combined with appropriate high tech related experience

• Demonstrated repair and troubleshooting skills with imaging equipment (GXR, DXR, MV, CV, etc.) additional training as needed.

• Ability to participate in an on-call rotation as scheduled/needed.

• Ability to shift work day or work alternate shift to support customer schedules, workload, and service contracts.

• Must possess a valid driver’s license and good driving record

• Travel up to 50% to the customer site, zone office or identified meeting locations.

o Average driving is 1 to 4 hours daily.

o Carries or pulls up to 40 lbs. of test equipment.

o Lift parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs).

o Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.

o May work from ladders or scaffolding, on occasion.

If you are interested in an array of development and growth opportunities to demonstrate your impact both personally and professionally, come create your legacy here. …

In this role, you have the opportunity to

Support Philips Imaging Systems business in the Los Angeles (LA) area and build customer relationships through the effective use of your technical knowledge to install, service, and maintain customer sites.

You are responsible for

  • Assist in service repair, preventative maintenance, field change orders / installations.

  • Identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales Personnel

  • Operate under required knowledge of regulatory requirement (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations

  • Defines problems: Collects data, establishes facts, and draws valid conclusions. Has the ability to interpret an extensive variety of technical instructions and deal with abstract and concrete variables

You are a part of

Our Global Sales and Service organization where you will be challenge to deliver best in class service and uphold our reputation by offering top customer experience ratings. You will benefit from the team’s growing breadth and depth of healthcare products and services portfolio.

To succeed in this role, you should have the following skills and experience

  • BSEE/BSEET preferred, or two year formal education combined with appropriate high tech related experience

  • 8+ years of experience servicing electronic equipment required; field service in a hospital setting and/or healthcare environment is strongly preferred.

  • 5+ years of experience working with imaging systems preferably Diagnostic X-ray (DXR) and Cardio/Vascular (CV)

  • Demonstrated repair and troubleshooting skills with imaging equipment is a plus. Additional training provided.

  • Ability to communicate effectively, share knowledge and cooperate in a team environment to achieve assigned goals and objectives. Able to perform in a leadership role in some circumstances. Proactively complete assignments.

Physical Demands and Work Environment:

  • May be required to be available 24 x 7 via phone or pager, required to rotate in an on-call status.

  • Must possess a valid driver’s license.

  • Travel up to 50% to the customer site, zone office or identified locations for meetings, training and business needs outside the Zone.

  • Average driving is 1 to 4 hours daily.

  • Carries or pulls up to 40 lbs. of test equipment.

  • Lift parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs).

  • Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.

  • May work from ladders or scaffolding, on occasion.

  • Potential exposure to hazardous physical, chemical, and biological agents.

In return, we offer you

An opportunity to sharpen your skills with new challenges, in a dynamic and innovative organization. As a market-driven company, we’re used to listening to our customers and apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere where you can develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

#LI-VI1