Philips Field Service Engineer - MR in Mölndal, Sweden
We’d like to see a person skilled in analyzing a problem, solution driven and whom excel in taking ownership of any problem. It is a bonus if you are interested and have experience within the IT field. Server solutions and system communications are a growing part of the job and we’d like to see you contribute within this area as well.
We have increased our installed base of MR (Magnetic Resonans) -systems in the region of Västra Götaland, especially in the Gothenburg area, and this will be the initial focus for this new hire.
You will be working mostly in the customer’s environment and be expected to represent and promote Philips in the very best way, at all times with a strong focus on securing and maintaining customer satisfaction.
Responsible for working with a wide variety of service activities in accordance with relevant Philips quality standard policies
Responsible for completeness and accuracy of service records with particular attention to test & inspection results
Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
Use company property with care to ensure optimal results with minimal operational costs
Responsible for using appropriate electronic measurement equipment in calibration controlled cycle
Report customer feedback and follow-up relevant assigned quality & regulatory training in a timely manner.
Serve as company liaison with customer on administrative and technical matters.
Keep an open and attentive eye out for business opportunities that will contribute to both customer satisfaction and gross margin.
You will be a part of a team of 12 Field Service Engineers spread out from Skövde to Malmö with colleagues of different backgrounds and ages, all connected to our offices in Mölndal and Lund. Our common core is to support our customers in the best way possible and to enjoy our work while we do so.
When working at Philips you will be part of a culture where demands are high and opportunities great. We believe that our new Field Service Engineer will excel in this environment and be a part of Philips’ development forward.
We are looking for
Relevant educational background within medical/electrical engineering – or similar
3-5 years of relevant experience within field service preferably within a hospital environment
Strong stakeholder management skills
Independent and service-minded
Structured, organized mindset with a high level of personal integrity and self-discipline
Fluent in English and Swedish language
Willingness to travel