Philips Commercial Operations Spec 4 in Markham, Ontario


Commercial Operations Specialist 4

In this role, you have the opportunity to

  • Act as the focal point for the sales force and customers for all administrative processes, issues and problem resolution by preparing the customer quotations, order fulfillment and call management for the Canadian PCMS Organization.

You are responsible for

  • Processing PCMS orders in SAP in accordance with the booking and revenue recognition policies.

  • Creating new and update existing customer account numbers when necessary.

  • Following up to expedite delivery if applicable

  • Tracing and tracking missing shipments.

  • Processing customer return credits to PMG in accordance with PCCI return policy.

  • Processing credit/re-bill to correct pricing, taxes

  • Generating SAP reports to manage back orders, incomplete orders, etc.

  • Working with other Philips departments (i.e. Mackie (third party warehousing), A/R, sales reps, etc.).

To succeed in this role, you should have the following skills and experience

  • Post-secondary degree or equivalent

  • 2 + years’ experience in customer service preferably in a medical environment

  • Fully bilingual, professional written and verbal communication skills

  • Excellent organizational skills with an attention to detail and follow-through

  • Ability to work under a minimum of supervision

  • Proficient with computer (Microsoft suite)

  • Knowledge of SAP would be an asset

  • Able to work under pressure

  • Available to work shifts between 8-4 or 10-6

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.