Philips Sr Collections Specialist in Massachusetts

Title: Sr Collections Specialist – Key Accounts - Healthcare North America

Requisition #:

Organization: PENA

Location: Andover, MA

Your Challenge :

We challenge you to take an active role in our team of Collections Specialists who will be responsible for cash collections with a defined group of major /key customer accounts, at Philips’ Healthcare North American by maintaining excellent relationships with our customers, internal finance leadership, and cross-functional business partners.

Your Responsibilities :

  • Manage an active customer base of key accounts averaging $12 -$20 million dollars dependent on portfolio mix.

  • Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises.

  • Meets or exceeds targeted cash collections metrics, reducing past due, bad debt exposure, and other quantitative targets.

  • Accountable for reporting any disputed/ short paid invoices, identifying root cause, and collaborating with the internal department to expedite resolution/payment.

  • Escalate major collection issues with Management that may require special attention/ support.

  • Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion.

  • Support and develop accounts receivable lean process improvements.

  • Prepare proposals for agency placement and write off to bad debt.

Your Team:

Reporting to our Regional Organizations, our country organizations support Philips’ Product Divisions and businesses at a local level. It is a varied role with the primary goal of ensuring the alignment and smooth-running of the core accounting processes for Philips largest North American location. This role is part of the Philips Finance Organization (FinOps). We focus on customers’ needs by delivering excellent quality products.

Our Offer:

We are offering an opportunity to be part of a team of professional collectors to work in a growth and development culture .

We are looking for:

  • A professional candidate with a strong collections background in business to business collections with a customer service/retention mindset.

  • Basic knowledge of accounting principles preferred.

  • SAP or similar ERP accounting application experience preferred.

  • Knowledge or experience working with Excel specifically (Vlook up and pivot tables)

  • Understanding of PCI (payment card industry) Sox compliance (internal control standards) in a collections environment preferred.

  • Experience within the healthcare or medical manufacturing industry is beneficial.

  • Experience in working with collection software a plus, not required.