Philips Clinical Applications Specialist - MR in Melbourne (AU), Australia
This position is responsible for providing clinical education and applications support to potential and existing Philips Healthcare customers. The role requires a strong working relationship with both internal and external stakeholders since Clinical Applications Specialists play a crucial role throughout the entire lifecycle of the Philips MRI equipment.
Clinical Applications Training
Deliver a high level of clinical education and applications support to potential and existing Philips customers;
Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the delivered MRI equipment;
(re-)Train customers in case of new releases and or versions in the operating procedures of the equipment;
Set up application training schedules, in close cooperation with the customer to address particular product and customer needs;
Supply training material as part of the training schedule;
Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations;
Ensure that all clinical applications training, with both new and existing customers, complies with the company’s quality policy
Clinical Education & Events
- In consultation with the Clinical Applications Manager, MRI Business Line and Marketing team, successfully initiate and implement education events for the MRI install base.
Sales & Marketing Support
Support the sales process with equipment demonstrations and presentations which highlight key marketing messages;
Work closely with the sales team to identify leads, assist with tender submissions, and promote the product range at customer sites, trade shows and educational events;
Report customer feedback, equipment performance and any issues to the appropriate Account Manager (AM) and Field Service Engineer (FSE);
Liaise with the MRI BIU/Factory to report software bugs and customer recommendations regarding improvements and future product development;
Maintain accurate customer install database including relevant customer contact details.
Ensure that all customers are provided with the highest quality training and attention so that each customer is fully satisfied with the level of service provided by Philips Healthcare;
Maintain excellent communication with customers and demonstrate timely responses to customer requests, issues and clinical application queries;
Build, maintain and enhance strong working relationships with all existing and potential customers including designated luminary sites
Conduct regular customer visits.
We are looking for:
Post Graduate studies in Radiography with at least 5 years work experience
Comprehensive clinical experience with at least 4 years’ full time MRI experience
Previous experience in presentations and training
Superior customer centric approach / skills
Outstanding relationship building and communication skills
High levels of motivation, energy and a drive to achieve results
A willingness to travel across ANZ
Desire to be in a commercially focused role, partnering the business