Philips Bench Repair Technician - Medical Devices in Nashville, Tennessee
To have knowledge of commonly used concepts, practices and procedures within the field. Must work under immediate supervision during the extent of level 1 training. Will be trained and willing to diagnose malfunctions down to component level. The bench repair tech 1 will need to have entry level solder skills and be willing to train to increase their skills. The person must be detail-oriented and organized to demonstrate accuracy and thoroughness and to manage their time wisely. Team member will also support the NA Shared Tools operations when not completing repairs. This includes but is not limed to receiving tools, inspecting product, document creation, moving product inventory, taking customer support calls, shipping product. Must follow directions and show respect to others working around them.
75% of time spent on product repairs
25% of time spent on NA Shared Tools support
AA Electronics or equivalent (High School Diploma with 3 years of experience and the ability to pass a basic electronics test).
Excellent communication skills with customers as well as other employees.
Familiarity with computer and having basic computer skills.
Must be able to stand for eight hours.
Able to lift 50 lbs. unassisted.
Be able to work under pressure when required.
Flexible work schedule if workload calls for it
Work overtime when necessary and approved
Cross train and help others when needed.
Wear company provided attire including ESD footwear.
Bench Repair Technician – Medical Devices JD -
In this role, you have the opportunity to
Apply electronic and technical skills to product repair, while engaging with internal customers and developing internal Philips programs. We pride ourselves in the engagement and industry leading service provided to our customers. As a part of our team, we look for individuals with excellent technical and communication skills. At Philips, we’re solution oriented and strive to raise our level of service continuously.
You are responsible for
Diagnosing technical issues and malfunctions to component level with specific SKUs
Repairing defined SKUs in timely manner
Board soldering where applicable
Tool program inspection, evaluation, testing and repair
Receiving of tools, inventory and management of process flow
Customer interaction, order placing via internet or phone
Shipping tools via multiple transportation methods
Troubleshooting issues, finding sound cost-effective solutions
Document creation for product within scope
Coordination with external vendors
You are a part of
Philips Customer Service organization, specifically North America Shared Tool operations. You will grow with the program and create daily impact on the organization and challenged to expand our reach as industry leaders
To succeed in this role, you should have the following skills and experience
2yr degree with Electronics Certification preferred,
High-School Diploma with 4+ of related experience
Ability to pass basic electronics exam
Understanding of electrical theory
Ability to diagnose and resolve simple electronic issues with minimal or no assistance
Customer interaction experience
Ability to participate in on-call rotation when needed
In return, we offer you
Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
Why should you join Philips
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.