Philips Senior Collections Specialist in Nashville, Tennessee

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In this role, you have the opportunity to

Be the first to help start up our brand new location in Nashville.

Take an active role in our team of Collections Specialists who will be responsible for cash collections with a defined group of major /key customer accounts, at Philips’ Healthcare North American by maintaining excellent relationships with our customers, internal finance leadership, and cross-functional business partners.

Your Responsibilities :

  • Manage an active customer base of key accounts averaging $12 -$20 million dollars dependent on portfolio mix.

  • Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises.

  • Meets or exceeds targeted cash collections metrics, reducing past due, bad debt exposure, and other quantitative targets.

  • Accountable for reporting any disputed/ short paid invoices, identifying root cause, and collaborating with the internal department to expedite resolution/payment.

  • Escalate major collection issues with Management that may require special attention/ support.

  • Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion.

  • Support and develop accounts receivable lean process improvements.

  • Prepare proposals for agency placement and write off to bad debt.

You are Part of:

Governor Bill Haslam recently announced that Philips will be bringing about 800 new jobs to Tennessee at . Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Global Business Services group responsible for leading operational execution, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build a new team in Nashville of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2025. That’s where you come in. In fact, we’d like to meet you, so we are hosting a career fair on November 7th in Nashville. Learn more about how to register and attend .

Reporting to our Regional Organizations, our country organizations support Philips’ Product Divisions and businesses at a local level. It is a varied role with the primary goal of ensuring the alignment and smooth-running of the core accounting processes for Philips largest North American location. This role is part of the Philips Finance Organization (FinOps).

In return, we offer you

  • A career with aworld-class brand committed to improving people’s lives through innovation

  • Global multi-functional opportunities to advance your career

  • Certification and training towards best in class skill development and specialization

  • Strong leadership and mentorship from a group of seasoned professionals

  • The chance to be a part of a new group that is powering excellence at Philips

We are offering an opportunity to be part of a team of professional collectors to work in a growth and development culture.

To succeed in this role , you should have the following skills and experience

  • A professional candidate with a strong collections background in business to business collections with a customer service/retention mindset.

  • Basic knowledge of accounting principles preferred.

  • SAP or similar ERP accounting application experience preferred.

  • Knowledge or experience working with Excel specifically (Vlook up and pivot tables)

  • Understanding of PCI (payment card industry) Sox compliance (internal control standards) in a collections environment preferred.

  • Experience within the healthcare or medical manufacturing industry is beneficial.

  • Experience in working with collection software a plus, not required.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.