Philips Customer Support Engineer in Perth, Australia

Customer support engineer responsible for repair and maintenance of imaging systems

Philips Healthcare is one of the world’s top three medical device companies. We aim to improve the quality of people’s lives through developments including imaging systems, customer services, information and monitoring systems. The Healthcare sector will challenge your thinking, develop your professional skills and bring you into contact with people who share the same commitment to simplicity and world-class service.

Being a part of Philips Healthcare means having an opportunity to drive your career in an organisation where there is incredible diversity across function, skill and geography. We are a fascinating business to be a part of – a global leader in our chosen fields with a strong emphasis on creating impact through meaningful innovation.

Your challenge

A rare and exciting opportunity has arisen for an experienced Field Service Engineer based in WA. This is a critical customer facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation and servicing of our medical equipment (software & hardware) in line with our regulations and policies. Furthermore, the responsibilities also include:

  • Working collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.

  • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).

  • Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated of progress according to the company process.

  • Providing best-in-class service to our customers with technical support, maintenance and repairs on equipment.

  • Determining most cost effective repair/solution to minimise customer downtime.

  • Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.

We are looking for:

To be successful in this role, you will ideally have a degree level education or equivalent in Electronics, Electrical Engineering or Biomedical Engineering with experience in customer facing service engineering background within medical equipment industry. Furthermore, you will have strong IT Skills, interpersonal skills and ability to work in a fast paced environment.

Our Offer

We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:

  • A competitive salary

  • Company car

  • Learning and Development opportunities through our Philips University

  • The Philips Employee Shop allows employees to buy Philips products at discounted prices.

  • Flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.