Philips Installation Coordinator in Pewaukee, Wisconsin

Installation Coordinator, Philips Healthcare, (Pewaukee, WI)

Summary Description: The Installation Coordinator will have a firm understanding of Clinical Solution Products, scheduling and estimating time required for each job while coordination of multiple jobs. This position is responsible for a variety of administrative, technical and customer/sales support activities related to Invivo’s Clinical Solution Product line. Support activities include communication/planning with customer sites to ensure completion of equipment installation, prerequisites, planning field applications and management of administrative activities required for regulatory compliance. Full job description attached.

Key Areas of Responsibility:

  • Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

  • Coordinates product pre-installation process through communication with customer IT/clinical personnel and Invivo sales team to ensure timely completion of technical and clinical installation prerequisites. Planning field installations, assign field personnel, obtaining software license and management of administrative activities required for regulatory compliance.

  • Performs, as an experienced skilled worker, non-repetitive Customer Service support tasks that are mostly stated in general terms and that require own interpretation and some consultation from (senior) colleagues involved.

  • Harmonizes clinical application training, allocate applications personnel, and management of administrative activities required for regulatory compliance.

  • Gathers additional information and chooses from different possibilities HOW to best carry out the assignment, adapting known solutions based on experience and basic analysis.

  • Operates pretty autonomously within existing procedures, methods and techniques that however need to be adapted because they are not fully sufficient to give direction on critical points.

  • This position requires the management of conflicting priorities, excellent communication skills, and the ability to resolve issues quickly, based on limited information. Time pressure is quite high in this position, as poor planning of scheduling can result in cancellation of revenue recognition.

  • Schedules and coordinates customer/sales team request for additional applications training.

  • Duration of assignments is typically a few weeks. Acts as a senior towards colleague skilled workers.

Minimum Qualifications:

  • Associate degree in project management and/or computer information systems or equivalent experience, preferred

  • 3 years experience in a customer support role with technical products.

  • Familiarity with diagnostic imaging equipment

  • Excellent written and verbal communication skills.

  • Excellent organizational skills and the ability to effectively manage multiple priorities and determine best course of action for each situation while meeting deadlines and accurate and timely completion of all documentation and KPI’s.

  • Experience with, Microsoft operating systems, word processing knowledge including Word, spreadsheet applications in Excel, and data base applications.

  • Ability to work autonomously with minimal instruction.

Our Offer :

At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry leading in image guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy and respiratory care. Named one of the Top 50 Happiest Companies in America in 2013, we enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards and personalized development planning programs.

Here at Philips WE ARE Working Together for a Better Tomorrow:

Philips' dedication to enriching lives is reflected in our company, our solutions, and a commitment to our people. Philips products lead to improved healthcare, faster diagnosis and better patient outcomes. Philips employees change lives every day.

Enjoy endless opportunities to learn, and develop your career in the directions to which you aspire. Philips Healthcare is a place where you will work with others whose far-reaching ideas and accomplishments have impacted over 200 million lives already. Please help us determine what’s next. Your ideas and ability to deliver will help to transform the future of healthcare, and allow you to create your own legacy.

Thanks to our employees, we are at the forefront of the Healthcare industry. Healthcare providers, backed by our many market leading solutions, are able to diagnose confidently, improve care, and increase the quality of life for patients across North America each and every day.

Advance your career in an environment that supports work-life balance, health & well-being and continuous learning. Making a difference begins right here, where you come first.

Apply today!

Find out more info about Philips at

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.