Philips Service Innovation Engineer in Pune, India

• Participate in technology studies to represent the service point of view; to consult the team on service related issues, investigate the implication of this new technology on the service processes, translate this into business impact and defend this in the project team.

• Improve and secure the serviceability of released products and sub-products by representing the service organization in the product development process.

• Investigate new designed products on their serviceability based upon the defined (general) service requirements. Advises development how to realize an optimal serviceability of the component.

• Create a SI project plan for a (sub-) product and align with the key stakeholders in which the realization of all applicable Si deliverables and other project activities are incorporated with the proper timing and resource estimation.

• Create overall test design including test cases for verification and validation of service functionalities in the product and the overall serviceability of the product.

• Defines, creates and publishes the required spare parts for the specific product as well as the service deliverable package (documentation and e-information).

• Executes validation tests within the validation phase of the project based on defined test cases and test plan.

• Solves sub-system/component related technical customer complains that are escalated by the 3rd line helpdesk if they could not be solved (4th line support).

• Improves the service deliverable package of the applicable sub systems/component based on field feedback.

• Participates in improvement projects on reliability/serviceability of the applicable sub-systems components.