Philips Field Service Engineer in Remote Worker, United Kingdom

Your challenge

As a Philips Field Service Engineer you will play a lead role in supporting the technical needs of Philips customers and customer service partners. You will also support the SDM in the management of engineers and customers within the district.

Working collaboratively with the wider organisation to provide exceptional service to our customers, services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades to products within the Imaging Systems portfolio both on-site and remotely.

Your responsibilities

  • Operates at an advanced technical level to provide expert advice & solutions to our customers and colleagues

  • Act as point of technical escalation within your modality(s) for remote and field based engineers to reach timely resolution to customer issues

  • Maintain up to date, proficient knowledge, use of all customer services tools and applications

  • Actively participate in an ongoing rotation with the Remote support team, providing customers with direct remote support.

  • Take a lead role within the modalities trained to support the development of engineers, through collaboration and face to face coaching

  • Carry out Corrective, Preventative, Installation and Field Change order activities on complex healthcare systems.

  • Diagnose mechanical, hardware and software system failures using established procedures and information.

  • Contribute towards technical knowledge sharing through ongoing collaboration with field and remote colleagues

  • Determine most cost effective repair/solution to minimise customer downtime.

  • Take a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated of progress according to the company process

  • Maintain a high level of knowledge through continual training and development to ensure regulatory compliance is maintained

  • Takes responsibility and ownership for self-development to ensure technical and behavioural skills meet our customer requirements

  • Maintain a high level of administration compliance adhering to reporting and administration procedures in a timely and efficient manner to meet regulatory requirements

  • Ensure all company property including test equipment, tools and spare parts are handled and stored in a safe and careful manner

Your team

You will report into the Service Delivery Manager, and work in a wider team of 17 field service engineers.

This position will cover South-West England, along the M4 Corridor. The ideal candidate will be based along this corridor.

We are looking for

  • Experience of installing, repairing and servicing CT equipment.

  • Experienced logical problem solver with ability to work independently

  • Expert technical knowledge and experience in engineering fundamentals

  • Understand, drive and promote Remote strategy to best support our customers

  • Process knowledge across multi-modality and diverse product ranges

  • Has an in-depth knowledge and deep understanding of equipment range and its operation

  • Recognise new technologies and adapts to daily challenges

  • Ability to utilize, maximise and understand impact of all social media and digital tools

  • Deliver high levels of customer service

  • Competent in IT/Network diagnosis/system connectivity/Remote service

  • Comprehensive PC Skills

Our offer

We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:

• A competitive base salary plus a high performance related bonus.

• Access to private healthcare insurance

• Holiday allowance of 25 days a year from the start (plus bank holidays)

• Learning and Development opportunities through our Philips University

• Family friendly policies which offer enhanced maternity and paternity schemes

• The Philips Employee Shop allows employees to buy Philips products at discounted prices

• Subsidised Café promoting healthy eating and wellbeing at the Guildford site

• Social Events - a dedicated Sports & Social committee with members in Guildford and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports Park.

Please apply on-line – Good Luck!

Recruitment agencies : we are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly as we are not able to respond to you.