Philips Therapeutic Field Service Engineer- Springfield, MA in Springfield, Massachusetts
In this role, you have the opportunity to
- We challenge you to simplify healthcare in this Therapeutic Field Service Engineer role by focusing on the people in the care cycle - patients and care providers. Through combining human insights and clinical expertise, we aim to improve patient outcomes while lowering the burden on the healthcare system.
You are responsible for
Philips delivers advanced solutions for both health professionals, to meet the needs of patients, and empowered consumers for affordable healthcare whether in hospital or at home.You will operate remotely, independently, and be self -motivated while working under the Regional Service Manager with minimal supervision. As a Field Service Engineer, you will provide on-site installation, preventative maintenance, repair and technical service for Philips Respironics and our MRx defibrillator product line.
Perform repair, preventative maintenance and installation of ventilation, anesthesia, defibrillators, infant care and other devices in the hospital and institutional environments.
Sell Service products to customers including: Service Agreements, test equipment, training, and parts
Assist in identifying and drafting procedures, policies, etc.
Provide technical advice and support to Respironics sales staff.
Coordinate with dispatch to ensure minimum local inventory availability and to provide time effective customer service.
Enter and maintain all service notifications, service orders and resource-related billing. Sell service agreements and service products.
Provide afterhours support.
Maintain a positive P&L
Perform Duties in compliance with relevant QSRs and ISO regulations
Resolves most questions and problems, and refers only the most complex issues to Managers or Sr. Field Service Representatives while maintaining regular phone contact with Manager.
You are a part of
Working as part of our Global Sales and Service organization, you’ll benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings.
To succeed in this role, you should have the following skills and experience
5+ years working in electronics or bio-medical technical repair. Respiratory repair experience will be highly desirable.
Your qualifications must include a knowledge of the hospital protocol for the ICU, OR and NICU.
Previous field Service and work experience in a customer service environment is highly desired. Previous experience with order entry, shipping, receiving & inventory control automated systems is required.
Must have experience with Microsoft Word and Excel.
Must have a minimum of Associate's Degree in electronics or bio-medical technical repair.
Work performed at the customer's site requires sitting, standing and walking. Incumbent must able to lift and transport equipment weighing up to 50 lbs. as well as work with others on the physical movement of the equipment, which may include kneeling, squatting, crawling, twisting, bending and reaching. Fine motor skills are necessary for computer input as well as repairing electronic equipment and operating telephone, fax, copier, etc.
Incumbent will be required to make frequent deliveries and pick-ups requiring driving.
Must possess a valid Driver's License.
In return, we offer you
Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223 option 5, for assistance.